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Collection Specialist, French
Electrolux Group. Perform collection processes for assigned entities by contacting customers regarding overdue accounts and determining reasons for non-payments .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in OTC Collections, with a strong focus on customer service and effective communication in both French and English. Proficient in SAP for managing collections processes and resolving billing issues while maintaining attention to detail and analytical skills.
Highest-signal resume keywords
Fluent FrenchFluent EnglishOTC Collections ExperienceSAP ProficiencyAnalytical Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
OTC CollectionsPayment ProcessingCredit EvaluationReport PreparationProcess Mapping
Soft Skills
Customer ServiceCommunication SkillsTeam PlayerTime ManagementAttention to Detail
Tools & Technologies
SAP
Industry Keywords
Debt CollectionBilling IssuesCustomer AccountsOverdue AccountsPayment History
About the role
Key responsibilities & impact- Perform collection processes for assigned entities by contacting customers regarding overdue accounts and determining reasons for non-payments
- Deliver a high level of customer service
- Monitor customer accounts and follow up on overdue accounts
- Participate in resolving unclear payments
- Evaluate customer accounts and payment history
- Prepare periodic and requested reports
- Prepare and update process maps and desktop procedures
- Take actions to encourage timely debt payments
- Process payments and refunds and resolve billing and customer credit issues
- Collaborate with French-speaking stakeholders in Luxembourg and Belgium
- Serve as the first point of contact for partners
- Develop credit skills
Requirements
What you’ll need- Fluent French and English - required
- Solid experience in OTC Collections area
- Confident user of SAP in the Collections field
- Excellent analytical skills and attention to detail
- Great communication skills and telephone manner
- Customer-focused and a real team player
- Efficient at working in a fast-paced environment with great time-management skills
- Must work until 5:00 PM every day
Benefits
Comp & perks- Hybrid work environment (5 days working from home each month)
- Medical insurance
- Cafeteria Platform for co-financing of Multisport or vouchers
- Extensive learning opportunities and flexible career path
- Discounts on our award-winning products
- Discounted meals in our canteen
- Continuous investment in your development