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Electrolux Group

Salesforce Analyst – Junior

Electrolux Group

. Monitor and ensure the proper functioning of communication channels (SMS, WhatsApp, email, and chat) and their integrations with corporate systems.

Posted 11/9/2026full-timeCuritiba • BrazilJuniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in monitoring and optimizing communication channels and integrations, with a strong foundation in software development and customer service platforms. Proficient in executing testing processes and contributing to documentation while collaborating effectively with teams and vendors.

Highest-signal resume keywords
Bachelor's Degree In Systems AnalysisSoftware Development (Python, JavaScript, Node.js, Java)REST/SOAP APIsCustomer Service/CRM Platforms (Salesforce, Zendesk, Twilio)Unit, Integration, And UAT Testing

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Software DevelopmentREST APIsSOAP APIsUnit TestingIntegration TestingUAT TestingFunctional ConfigurationIncident ManagementTechnical DocumentationKnowledge Transfer
Soft Skills
CollaborationProblem-SolvingCommunication
Tools & Technologies
SalesforceZendeskTwilio
Industry Keywords
Communication ChannelsCustomer JourneysLean ThinkingEMSEAI

Tech Stack

Tools & technologies
JavaJavaScriptNode.jsPythonSOAP

About the role

Key responsibilities & impact
  • Monitor and ensure the proper functioning of communication channels (SMS, WhatsApp, email, and chat) and their integrations with corporate systems.
  • Perform development and support activities for integrations (REST/SOAP APIs), queues, logs, and services.
  • Carry out functional configurations on customer service and communication platforms, following predefined rules and customer journeys.
  • Support the execution of unit, integration, and UAT testing, including validation, defect logging, and evidence collection.
  • Monitor the technical performance of environments and take preventive action to address incidents.
  • Collaborate with internal teams and vendors to continuously improve solutions.
  • Contribute to technical, functional, and deployment documentation.
  • Support knowledge transfer (KT) processes and understand new features released by platforms and partners.
  • Participate in projects and Lean Thinking activities (EMS/EAI).

Requirements

What you’ll need
  • Bachelor’s degree in Systems Analysis and Development, Information Technology, or a related field.
  • Knowledge of software development (e.g., Python, JavaScript, Node.js, Java, or similar technologies).
  • Basic knowledge of REST/SOAP APIs and integrations.
  • Experience with customer service/CRM platforms (Salesforce, Zendesk, Twilio, or similar platforms).
  • Experience applying AI to governance and code review is a plus.

Benefits

Comp & perks
  • Health insurance and life insurance
  • Annual profit-sharing plan
  • Extended parental leave (six months for the primary caregiver and four weeks for the secondary caregiver)
  • Discounts on Electrolux and Continental products and services
  • Access to Wellhub (formerly Gympass)
  • Extensive learning opportunities and career flexibility