Senior Collection Specialist, Belgian Market

Electrolux Group

. Perform collection process for assigned entity, including contacting customers regarding overdue accounts and determining reasons for non-payments .

Posted 11/6/2026full-timeKrakow • PolandSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Collections and Accounts Receivable processes, with strong knowledge of Credit Management and accounting principles. Proficient in managing customer relationships and delivering high-level customer service while maintaining attention to detail and process improvement.

Highest-signal resume keywords

Collections ExperienceAccounts Receivable ManagementCredit Management KnowledgeFluent in English and Flemish/DutchSAP Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit Analyst ActivitiesAccounting PrinciplesFinancial Report InterpretationProcess DocumentationExcel Proficiency

Soft Skills

Customer Service SkillsVerbal and Written CommunicationAttention to DetailProactive ApproachAbility to Manage Multiple Priorities

Tools & Technologies

MS OfficeSAP

Industry Keywords

Overdue AccountsCustomer Accounts MonitoringProcess ImprovementOperational ReportingBusiness Unit Collaboration

About the role

Key responsibilities & impact

Perform collection process for assigned entity, including contacting customers regarding overdue accounts and determining reasons for non-payments
Deliver high level customer service
Monitor customer accounts and follow up on overdue accounts
Evaluate customer account and payment history
Participate in resolution of unclear payments
Prepare periodic and requested reports
Prepare and update process documentation
Perform Credit Analyst activities
Develop and maintain professional relationships with Business Units, Sales, key individuals, and customers
Contribute to Electrolux Group and Sector goals, including Sales, DSO, EBIT, and NOWC
Work closely with Belgian stakeholders and customers
Report operationally to the OTC Team Leader

Requirements

What you’ll need

University Degree in Finance/Accounting or any related
Excellent English
Excellent command of Flemish/ Dutch both written and spoken, to support the Belgian market
Previous experience in Collections / Accounts Receivable
Knowledge of the Credit Management process will be an advantage
Good understanding of accounting principles, policies, processes, and activities, as well as awareness of the internal and external business environment
Very good verbal and written communication skills with ability to handle sensitive and confidential information
Good working knowledge of MS Office, with very good Excel skills
Experience with SAP
Experience in reviewing and interpreting financial reports and data
Strong customer service skills with proactive and result driven approach
Ability to manage multiple priorities and work effectively under pressure
Strong attention to detail and a mindset focused on continuous process improvement
Availability to work daily between 9.00am-17.00pm

Benefits

Comp & perks

Hybrid work environment (5 days working from home each month)
Medical insurance
Discounts on our award-winning products
Cafeteria Platform for co-financing of Multisport or vouchers
Extensive learning opportunities and flexible career path
Continuous investment in your development