Field Service Engineer

Element Biosciences

. Provide onsite installation, qualification, upgrades, repairs and preventative maintenance for next-generation sequencers .

Posted 11/11/2026full-timeLos Angeles • California • United StatesMid-LevelSenior💰 $103,000 - $126,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in the installation, maintenance, and troubleshooting of next-generation sequencing instruments, with strong technical knowledge in laboratory equipment and customer service. Proficient in using service CRM software for documentation and capable of managing spare parts effectively.

Highest-signal resume keywords

Next-Generation Sequencing InstrumentsTroubleshooting Laboratory EquipmentService CRM SoftwareTechnical WritingAccount Management

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

InstallationQualificationRepairsPreventative MaintenanceFluorescence MicroscopyOpticsFluid HandlingThermal SystemsSequencing Run SetupProduct Launches

Soft Skills

Excellent Communication SkillsProfessionalismTactUnderstandingFlexibility

Industry Keywords

EngineeringPhysicsBiologyChemistryLaboratory EquipmentCustomer SupportDomestic Travel

About the role

Key responsibilities & impact

Provide onsite installation, qualification, upgrades, repairs and preventative maintenance for next-generation sequencers
Identify root causes and resolve product issues in the field, with support when needed
Display professionalism, understanding, tact and technical knowledge in customer interactions
Implement and follow spare-parts handling policies, including ordering, usage, returns, physical counts and car-stock management
Use service CRM software to accurately document work in a timely manner
Support the growing customer base in the Southwest
Report to the Senior Manager, Field Service Engineering

Requirements

What you’ll need

Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field (or equivalent combination of education and industry experience)
Experience with NGS sequencing instruments and sequencing run setup preferred
Ability to troubleshoot complex laboratory equipment involving chemistry, software and hardware
Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
Experience with multiple full life cycle product launches preferred
Experience with fluorescence microscopy helpful
Excellent verbal and written communication skills, including technical writing abilities
Flexibility to provide customer support during non-regular business hours
Demonstrated account management skills preferred
Ability to frequently move boxes weighing up to 20 pounds
Domestic travel up to 80%

Benefits

Comp & perks

Stock options
Discretionary annual bonus
Low cost health insurance plans
401k with company match
Flexible paid time off