Element Biosciences

Inside Sales

• Meet and/or surpass sales targets for instrument sales, sequencing consumables, and related services at the time of new capital purchases and through the lifetime of the instrument
• Manage the customer sales process through phone, e-mail, web/remote conferencing, and limited on-site visits
• Work with other commercial teams to prospect and qualify sales leads from varied sources, identify opportunity owners, and route qualified opportunities in Salesforce
• Achieve or exceed sales and lead targets assigned by commercial leadership
• Manage inbound and outbound customer communication
• Qualify leads from events, marketing campaigns, and prospecting lists
• Coordinate with field sales, field application scientists, product management, and commercial leadership to address customer questions and objections
• Identify upsell and cross-sell opportunities and drive increased instrument utilization throughout the product lifecycle
• Build and maintain productive customer and internal relationships
• Maintain Salesforce CRM data for lead qualification, funnel management, and forecasting
• Achieve daily customer phone contact objectives and deliver sales presentations addressing research needs

Senior Inside Sales Representative

Manager

• Own the overall business strategy, revenue performance, and go-to-market execution for Japan across AVITI systems and consumables
• Identify, evaluate, develop, and maintain relationships with distribution partners in Japan
• Engage strategic key accounts, KOLs, and end users to drive adoption and expand Element's footprint
• Assist distribution sales teams to drive instrument and consumable product growth
• Build and execute territory business plans, revenue forecasts, and operational plans; present Japan performance and outlook to executive management
• Coordinate sales and marketing campaigns, including trade shows, seminars, and KOL programs, for the Japan market
• Develop and deliver technical training for distribution partners and direct customers across pre- and post-sales needs
• Serve as Element's primary voice in Japan, advocating for partners, end users, and market needs
• Resolve complex commercial and technical escalations by connecting internal resources with external partners and clients
• Maintain pipeline management and provide punctual, reliable reporting
• Design and execute plans to grow market share and strengthen Element's competitive position in Japan
• Manage day-to-day communication with distributors and key accounts, including escalation of issues and opportunities
• Monitor Japan's competitive landscape and market trends, recommending expansion opportunities
• Represent Japan's business priorities in APJ and global planning discussions with the Director of Sales – APJ

Country Manager – Japan

Field Engineer

• Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
• Identify root causes and resolve product issues in the field, with support when needed
• Demonstrate professionalism, understanding, tact and technical knowledge in customer interactions
• Implement and follow spare-parts handling policies, including ordering, usage, returns, physical counts and car stock management
• Use service CRM software to accurately document work in a timely manner
• Support the growing customer base in the Southeast region
• Report to the Senior Manager, Field Service Engineering

Field Service Engineer

Scientist

• Frequently travel to customer sites
• Troubleshoot issues related to technical skills, biochemistry/assay design, experimental design, software, and instruments
• Support commercial teams and customers with technical applications and provide product training
• Train and support distributor networks
• Provide strategic and competitive feedback to marketing and product development teams
• Independently lead or manage beta tests at customer sites
• Collaborate with key decision-makers and senior managers on significant technical issues
• Assist sales and marketing with pre- and post-sale strategic activities
• Deliver customer training and workshops in person and remotely
• Use service CRM software to identify and document customer opportunities
• Collaborate with internal partners to resolve customer issues and improve processes
• Travel internationally up to 80%

Senior Inside Sales Representative

Country Manager – Japan

Field Service Engineer

Field Application Scientist