Field Service Engineer

Element Biosciences

. Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers .

Posted 9/22/2026full-timeRemote • United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in servicing next generation sequencers and troubleshooting complex laboratory equipment, with strong capabilities in customer interaction and technical documentation. Proficient in data analysis and familiar with scientific instrumentation and product launches.

Highest-signal resume keywords

Next Generation Sequencing (NGS) InstrumentsTroubleshooting Laboratory EquipmentData Collection and Analysis (MATLAB, Python, C++, Java)Technical WritingAccount Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

EngineeringPhysicsBiologyChemistryFluorescence MicroscopyOpticsFluid HandlingThermal SystemsProduct LaunchesService CRM Software

Soft Skills

Excellent Communication SkillsProfessionalismTactUnderstanding

Certifications & Qualifications

Associate or Bachelor Degree

Industry Keywords

Field Service EngineeringPreventative MaintenanceRoot Cause AnalysisSpare-Parts HandlingCustomer SupportDomestic Travel

Tech Stack

Tools & technologies

JavaPythonC++

About the role

Key responsibilities & impact

Provide onsite installation, qualification, upgrades, repairs and preventative maintenance service on next generation sequencers
Identify root causes and resolve product issues in the field, with support when needed
Demonstrate professionalism, understanding, tact and technical knowledge in customer interactions
Implement and follow spare-parts handling policies, including ordering, usage, returns, physical counts and car stock management
Use service CRM software to accurately document work in a timely manner
Support the growing customer base in the Southeast region
Report to the Senior Manager, Field Service Engineering

Requirements

What you’ll need

Associate or Bachelor Degree with 3+ years of relevant experience in engineering, physics, biology, chemistry or related field, or equivalent combination of education and industry experience
Experience with NGS sequencing instruments and sequencing run setup preferred
Ability to troubleshoot complex laboratory equipment involving chemistry, software and hardware
Experience servicing scientific instrumentation involving optics, fluid handling and thermal systems
Experience with multiple full life cycle product launches preferred
Proficiency with data collection and analysis tools such as MATLAB, Python, C++ or Java preferred
Experience with fluorescence microscopy helpful
Excellent verbal and written communication skills, including technical writing abilities
Flexible working hours, including potential customer support during non-regular business hours
Demonstrated account management skills preferred
Frequently moves boxes weighing up to 20 pounds
Domestic travel up to 80%

Benefits

Comp & perks

Stock options
Discretionary annual bonus
No cost health insurance plans
401k with company match
Flexible paid time off