Christmas Customer Care Consultant

ELEMIS

. Answer inbound calls, live chats, and emails within agreed timescales .

Posted 10/22/2026full-timeFilton • United KingdomMid-LevelSenior💰 £13 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service capabilities by effectively managing inbound and outbound communications, processing orders and bookings, and resolving customer inquiries with empathy and professionalism. Proficient in following procedures, maintaining data protection standards, and collaborating with team members to enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ExperienceFluent In EnglishProblem Solving SkillsSales ExperienceGeneral Computer Literacy

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Order ProcessingBooking ManagementProduct RecommendationsUpsellingCross-SellingGDPR ComplianceData RecordingLifestyle Consultations

Soft Skills

Great Communication SkillsEmpathyListening SkillsProfessionalism

Tools & Technologies

Office EquipmentCustomer Care Systems

Industry Keywords

Customer Facing RoleRetailHospitalityAdministration

About the role

Key responsibilities & impact

Answer inbound calls, live chats, and emails within agreed timescales
Accurately handle calls, live chats, emails, and bookings
Process orders, bookings, enquiries, and complaints within 24–48 hours, striving for first-time resolution
Make outgoing customer calls, including spa booking confirmations
Contact courier companies regarding delivery queries and process necessary paperwork
Perform online and offline lifestyle consultations
Recommend products and treatments and make appropriate bookings
Learn updated product information, promotions, and offers; participate in coaching and training
Upsell and cross-sell products and services
Follow policies and procedures, escalating enquiries when necessary
Record internal notes across systems
Log and record product reactions according to company procedures
Follow GDPR and data protection requirements
Report to the Team Leader and collaborate with Customer Care colleagues

Requirements

What you’ll need

Fluent in English language; additional languages are a bonus
Great communication skills, listening deeply and responding with empathy and professionalism
Problem solving skills
Experience in a customer service or customer facing role; candidates from retail, hospitality, administration, and customer care are welcome
Sales experience
General computer literacy and knowledge of office equipment
Availability throughout the peak period from 9th December to 31st December, with no holidays booked during this time

Benefits

Comp & perks

Competitive hourly rate
Hybrid working after you've completed a few weeks of training
Discount on ELEMIS product - hello glowy skin!
Opportunity to gain experience working with a luxury skincare brand
Possibility to continue employment with us if you are available and we have any vacancies (we're often able to retain some of our seasonal temps in a part time or full time capacity if we have openings available)
Parking available on site