ELEMIS

Customer Success Manager

• Partner with the U.S. Director and Global Head of CRM to shape and execute lifecycle and retention initiatives supporting revenue and CLV growth
• Act as liaison with Global CRM/Digital teams, sharing U.S. feedback, performance insights, and customer needs
• Oversee planning and execution of email and SMS campaigns
• Maintain deliverability, list health, segmentation, and personalization best practices
• Drive testing and optimization across creative, cadence, and targeting
• Own CRM KPI dashboards and reporting covering engagement, retention, churn, LTV, and revenue contribution
• Translate CRM data into insights for e-commerce promotions, merchandising, and conversion optimization
• Support budget planning and forecast customer retention and CRM channel performance
• Present findings at monthly and quarterly business reviews
• Lead initiatives increasing repeat purchase, loyalty, and brand advocacy
• Integrate loyalty and CRM programs across digital marketing, e-commerce, and customer service touchpoints
• Refine programs based on data, feedback, and industry best practices
• Collaborate with Digital Marketing, E-commerce, and Brand teams
• Manage and mentor associates/coordinators

CRM Manager