CRM Manager

ELEMIS

. Partner with the U.S. Director and Global Head of CRM to shape and execute lifecycle and retention initiatives supporting revenue and CLV growth . Act as liaison with Global CRM/Digital teams, sharing U.S. feedback

Posted 9/25/2026full-timeNew York City • New York • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

About the role

Key responsibilities & impact

Partner with the U.S. Director and Global Head of CRM to shape and execute lifecycle and retention initiatives supporting revenue and CLV growth
Act as liaison with Global CRM/Digital teams, sharing U.S. feedback, performance insights, and customer needs
Oversee planning and execution of email and SMS campaigns
Maintain deliverability, list health, segmentation, and personalization best practices
Drive testing and optimization across creative, cadence, and targeting
Own CRM KPI dashboards and reporting covering engagement, retention, churn, LTV, and revenue contribution
Translate CRM data into insights for e-commerce promotions, merchandising, and conversion optimization
Support budget planning and forecast customer retention and CRM channel performance
Present findings at monthly and quarterly business reviews
Lead initiatives increasing repeat purchase, loyalty, and brand advocacy
Integrate loyalty and CRM programs across digital marketing, e-commerce, and customer service touchpoints
Refine programs based on data, feedback, and industry best practices
Collaborate with Digital Marketing, E-commerce, and Brand teams
Manage and mentor associates/coordinators

Requirements

What you’ll need

Ability to design customer journeys across acquisition, onboarding, engagement, repeat purchase, loyalty, win-back, and churn prevention
Ability to plan, execute, and govern email and SMS programmes, including campaign calendars, automated journeys, QA, consent, deliverability, list health, and operational best practices
Ability to define CRM KPIs, build dashboards, forecast channel performance, and turn customer data into commercial recommendations
Understanding of retention, churn, cohort behaviour, LTV, engagement, and incremental revenue
Ability to use customer attributes, behaviours, purchase history, engagement signals, and lifecycle stage for segmentation and personalisation
Ability to create structured testing programmes across creative, offers, audiences, cadence, timing, and journeys
Ability to form hypotheses, select meaningful success metrics, use control groups where appropriate, and apply test results
Ability to align global and U.S. stakeholders and influence senior leaders with clear recommendations
Ability to integrate CRM across e-commerce, digital marketing, brand, and customer service
Ability to develop junior team members

Benefits

Comp & perks

Hybrid role: three days per week in the NYC office and two days working from home
Paid Time Off
401(K) with 100% match on the first 5%
Company Holidays
Paid Parental Leave
Generous ELEMIS product discount
Supplemental & Basic Life Insurance
Dental & Vision
Commuter benefits
Additional wellbeing and balance perks