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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong customer service capabilities, with a focus on accurate order processing, effective communication, and adherence to data protection regulations. Proficient in upselling and cross-selling products while maintaining comprehensive product knowledge.
Highest-signal resume keywords
Customer Service SkillsContact Centre ExperienceFluent In EnglishNumerical SkillsGeneral Computer Literacy
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Order ProcessingBooking ManagementProduct KnowledgeData Protection ComplianceLifestyle Consultations
Soft Skills
Good CommunicationCoaching ParticipationProblem Resolution
Tools & Technologies
Office EquipmentInternal Systems
Certifications & Qualifications
GCSEs In Maths And English
Industry Keywords
Retail ExperienceSales ExperienceUpsellingCross-SellingGDPR Compliance
About the role
Key responsibilities & impact- Answer calls, live chats and emails within agreed timescales
- Ensure calls, live chats, emails and bookings are accurate
- Turn around orders, bookings, enquiries and complaints within 24–48 hours, striving for first-time resolution
- Make outgoing customer calls, including spa booking confirmations
- Contact courier companies about delivery queries and process necessary paperwork
- Perform online and offline lifestyle consultations
- Recommend products and treatments and encourage appropriate purchases and bookings
- Maintain up-to-date product, promotion and offer knowledge
- Participate in coaching and training sessions
- Upsell and cross-sell products and treatments
- Follow policies and procedures, resolving or escalating enquiries as necessary
- Record internal notes in all systems
- Action, log and record product reactions according to company procedures
- Follow GDPR and data protection requirements
Requirements
What you’ll need- GCSEs in Maths and English grades A-C or equivalent
- Contact/call centre experience preferred
- Fluent in English language; additional languages are a bonus
- Good customer service skills in a similar role an advantage
- Retail/Sales experience an advantage
- Good administrational skills
- General computer literacy and knowledge of office equipment
- Good numerical skills
Benefits
Comp & perks- Generous Staff Discount on all your favourite ELEMIS products and spa treatments, as well as discounts on L'OCCITANE Group products (including L'Occitane, Erborian and more)
- Excellent well-being policies including enhanced Maternity & Paternity policies, Income Protection, Life Assurance and more
- Generous Holiday Allowance, increasing with length of service
- Company Pension Scheme
- Bonus Scheme
- Healthcare Cash Plan (with Dental)
- Private Medical Insurance
- Employee Assistance Programme for all Associates and their families
- Cycle to Work Scheme, Season Ticket Loan, Length of Service Awards
- Much, much more!
- Some benefit eligibility is based on length of service or contract type