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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive hands-on experience in ServiceNow development, including JavaScript and workflow automation, while effectively translating business requirements into scalable solutions. Proficient in improving ITSM processes and enhancing user experiences through integrations and automated workflows.
Highest-signal resume keywords
ServiceNow DevelopmentJavaScriptIntegrationHubIT Asset ManagementAgile Development Methodologies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Flow DesignerWorkflow StudioCatalog BuilderREST APIsSCIM ProvisioningCSDMAutomated ApprovalsEmployee Center ConfigurationJoiner Mover Leaver WorkflowsProblem Management
Soft Skills
Strong Communication SkillsIndependent WorkCollaboration
Tools & Technologies
Microsoft TeamsEntra IDServiceNow Now AssistAI AgentsKnowledge Article Optimizer
Industry Keywords
ITSMService CatalogRequest ManagementConfiguration ManagementLifecycle Tracking
Tech Stack
Tools & technologiesITSMJavaScriptServiceNow
About the role
Key responsibilities & impact- Work closely with the Service Delivery Manager on a defined programme of ServiceNow improvements
- Assist with the rollout of HiBob and develop workflows and integrations between HiBob and ServiceNow
- Translate agreed business requirements into practical and scalable solutions across ITSM, ITAM, workflow automation, integrations and Employee Center
- Deliver solution designs, configured and developed functionality, test evidence, deployment support, technical documentation and knowledge-transfer materials
- Improve Joiner, Mover and Leaver workflows to increase manager ownership and reduce manual HR and IT administration
- Develop Agentic AI workflows to improve user and agent experience
- Implement custom ServiceNow approval processes through Microsoft Teams
- Automate fulfilment of pre-approved Service Catalog requests using SSO, SCIM, Entra ID groups, IntegrationHub and other integrations
- Build and improve Catalog Items and event-related workflows with automated emails, confirmations and fulfilment activities
- Design and configure digital training asset management with ownership, lifecycle tracking and reporting
- Improve Employee Center structure, taxonomy and user experience in alignment with CSDM principles
- Support the rollout and continued improvement of Problem Management
- Advise on ServiceNow capabilities and limitations and recommend scalable, maintainable best-practice solutions
- Produce technical documentation and provide knowledge transfer to internal Service Delivery and support teams
Requirements
What you’ll need- Proven hands-on ServiceNow development experience, including JavaScript, Flow Designer, Workflow Studio, Catalog Builder and custom application development
- Strong experience with Service Catalog, Request Management, Problem Management, Employee Center and IT Asset Management
- Experience designing and implementing Joiner, Mover and Leaver workflows across HR and IT teams
- Experience with IntegrationHub, REST APIs, Microsoft Teams integrations, Entra ID, SSO and SCIM provisioning
- Experience configuring automated approvals, notifications and end-to-end request fulfilment workflows
- Good understanding of CSDM, ServiceNow taxonomy and configuration of an intuitive Employee Center experience
- Experience implementing or supporting ServiceNow ITAM solutions, including custom asset classes and lifecycle processes
- Experience with ServiceNow Now Assist, AI Agents or Knowledge Article Optimizer highly desirable
- Good understanding of ITSM processes, particularly Request, Problem, Configuration and Asset Management
- Ability to translate business requirements into well-designed, scalable and supportable ServiceNow solutions
- Experience taking development through testing, deployment, documentation and handover
- Strong communication skills across technical teams, business functions and senior stakeholders
- Ability to work independently against an agreed backlog while collaborating with the Service Delivery Manager
- Experience working within Agile development methodologies and tools
Benefits
Comp & perks- Justice, Equity, Diversity and Inclusion commitment
- Inclusive hiring and progression practices
- Policies promoting equity and zero tolerance for discrimination
- Regular review of people data to identify and address gaps
- Inclusive leadership investment and manager development
- Psychologically safe, respectful and high-performing teams
- Confidential Speak Up mechanisms and open dialogue channels
- Ongoing learning and inclusive behaviours
- Fixed-term full-time employment for 3 months
- Fully remote work