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Program Specialist
Elevate Health. Ensure referrals, service delivery, documentation, and billing requirements are met and appropriately processed .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in client support, resource navigation, and enrollment assistance for public health programs, with a strong focus on culturally responsive service delivery and collaboration with diverse stakeholders. Proficient in managing referrals, maintaining accurate records, and utilizing client management systems to enhance service experiences.
Highest-signal resume keywords
Client Management System ProficiencyPublic Health Program Enrollment AssistanceCulturally Responsive Service DeliveryReferral Processing ExperienceStrong Communication Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Referral ProcessingResource NavigationEligibility ScreeningCase ManagementData EntryPerformance Metrics TrackingReport PreparationPublic Benefit Program KnowledgeCommunity OutreachQuality Assurance
Soft Skills
Problem-SolvingInterviewingCollaborationCultural CompetenceInterpersonal Communication
Tools & Technologies
Microsoft OfficeWeb-Based ApplicationsCase Management SystemsDatabases
Industry Keywords
Public HealthSocial WorkHealthcare AdministrationCommunity Care HubHealth DisparitiesSocial ServicesMedicaidMedicareApple HealthCommunity Engagement
About the role
Key responsibilities & impact- Ensure referrals, service delivery, documentation, and billing requirements are met and appropriately processed
- Assign referred clients to Community Care Hub partner organizations
- Manage correspondence with clients, Community Care Hub partners, referral sources, and other service providers
- Support quality assurance and continuous quality improvement work
- Collaborate with Elevate Health departments, community members, diverse sectors, and stakeholders to improve processes and service experiences
- Improve Community Care Hub processes, communication, and client care related to health-related social needs
- Provide direct client support through short-term resource navigation and resource brokering during periods of high referral volume
- Help individuals and families understand, access, and enroll in public health and income support programs
- Provide culturally responsive, person-centered assistance with eligibility screening, applications, renewals, and education for Medicaid, Medicare, Apple Health, and other public benefit programs
- Participate in community events, health fairs, and outreach campaigns
- Distribute educational materials and communicate program updates in culturally and linguistically appropriate ways
- Maintain accurate records in databases and case management systems
- Track outreach activities, enrollments, and performance metrics
- Prepare reports as requested
- Stay current on program policies, eligibility criteria, and regulatory changes
- Participate in required trainings and professional development
- Provide redetermination and reenrollment assistance for Medicaid enrollees
- Support department and Elevate Health operations as necessary
Requirements
What you’ll need- Associate degree in public health, social work, human services, healthcare administration, or a related field; or an equivalent combination of education and relevant experience
- Experience working with diverse populations and individuals experiencing barriers to healthcare or public benefits
- One to two (1-2) years of experience processing referrals within program requirements using a client management system or similar technology
- Any combination of education, professional, volunteer, and lived experience providing the necessary knowledge, skills, and abilities
- Strong communication, interviewing, and problem-solving skills
- Proficiency with Microsoft Office and web-based applications
- Preferred: minimum of three (3) years’ experience working in communities addressing social and health care disparities
- Preferred: experience providing social or clinical coordination services in Pierce County
- Preferred: experience providing direct case management, community outreach, or enrollment assistance
Benefits
Comp & perks- Hybrid schedule with flexibility to work from home and the office
- Comprehensive medical, dental, vision, life, and disability benefits
- Retirement savings
- Paid holidays, vacation, and personal time
- Fun environment and staff activities
- Professional development and required training