Elevate Health

Program Specialist

• Ensure referrals, service delivery, documentation, and billing requirements are met and appropriately processed
• Assign referred clients to Community Care Hub partner organizations
• Manage correspondence with clients, Community Care Hub partners, referral sources, and other service providers
• Support quality assurance and continuous quality improvement work
• Collaborate with Elevate Health departments, community members, diverse sectors, and stakeholders to improve processes and service experiences
• Improve Community Care Hub processes, communication, and client care related to health-related social needs
• Provide direct client support through short-term resource navigation and resource brokering during periods of high referral volume
• Help individuals and families understand, access, and enroll in public health and income support programs
• Provide culturally responsive, person-centered assistance with eligibility screening, applications, renewals, and education for Medicaid, Medicare, Apple Health, and other public benefit programs
• Participate in community events, health fairs, and outreach campaigns
• Distribute educational materials and communicate program updates in culturally and linguistically appropriate ways
• Maintain accurate records in databases and case management systems
• Track outreach activities, enrollments, and performance metrics
• Prepare reports as requested
• Stay current on program policies, eligibility criteria, and regulatory changes
• Participate in required trainings and professional development
• Provide redetermination and reenrollment assistance for Medicaid enrollees
• Support department and Elevate Health operations as necessary

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Program Specialist