Account Manager – Mid-Market

ElevenLabs

. Own the full commercial relationship and customer success across a book of 50 to 100 mid-market accounts .

Posted 11/3/2026full-timeRemote • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Account Management and Customer Success within B2B SaaS, focusing on revenue retention, expansion strategies, and technical conversations with clients. Proficient in leveraging product data to enhance customer value and drive cross-sell opportunities across AI and voice technology products.

Highest-signal resume keywords

Account Management ExperienceCustomer Success ExpertiseRevenue Retention OwnershipAI/ML Product FamiliarityTechnical Conversation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessRevenue Outcomes ManagementQuota ManagementExpansion StrategiesAPI IntegrationsSDK FamiliarityData AnalysisVoice AI ExperienceConversational AI Experience

Soft Skills

Commercial ApproachTailored MessagingProblem-SolvingRelationship BuildingCommunication Skills

Industry Keywords

B2B SaaSDeveloper ToolsAI/ML ProductsVoice CustomizationConversation FlowsCross-SellNet Revenue RetentionEconomic BuyersHealth SignalsChurn Risk

About the role

Key responsibilities & impact

Own the full commercial relationship and customer success across a book of 50 to 100 mid-market accounts
Ensure customers receive value, expand into new products, and renew with conviction
Build systems, playbooks, and account-management motions across a diverse book of business
Advise customers on agent design, voice customization, conversation flows, and integrations
Use product data and logs to identify friction and proactively address customer issues
Connect technical product success with commercial growth
Own net revenue retention across the managed book of business
Drive cross-sell across ElevenLabs' product suite
Lead renewals end to end
Manage accounts at companies with 250 to 2,000 employees

Requirements

What you’ll need

3 to 5 years of Account Management or Customer Success experience in B2B SaaS, Developer Tools, or AI/ML products
Proven track record of owning revenue outcomes end to end, including quota, renewals, and expansion
Commercial approach to account management, including segmentation by expansion potential and building business cases for economic buyers
Ability to hold technical conversations with developers or engineering teams
Familiarity with AI concepts, API integrations, and SDKs
Ability to use product data to identify health signals, expansion opportunities, and churn risk
Ability to tailor messaging to founders, technical leads, and procurement teams
Ability to operate in ET, CT, MT, or PT timezones
Experience in voice AI, audio AI, or conversational AI preferred
Experience selling or expanding into multiple products within a platform preferred

Benefits

Comp & perks

Annual discretionary professional development stipend
Annual discretionary stipend to meet up with colleagues
Annual team offsite
Monthly co-working stipend for employees not near a main hub
Option to work out of offices in New York City or San Francisco