Adoption Strategist

ElevenLabs

. Build and deliver scalable enablement and activation programs for corporate and mid-market customers .

Posted 10/16/2026full-timeRemoteMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and delivering scalable customer enablement programs, with a strong focus on adoption strategies and data-driven insights. Proficient in voice AI and conversational AI, with a proven ability to drive cross-functional collaboration and improve customer engagement metrics.

Highest-signal resume keywords

Customer EnablementVoice AI ExperienceAdoption Strategy DevelopmentData AnalysisCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adoption Program DevelopmentOnboarding TracksScaled Adoption PlaybooksAutomation BuildingWorkflow Creation

Soft Skills

Analytical ThinkingInfluencing Without Authority

Tools & Technologies

AI ToolsData Reporting Tools

Industry Keywords

Conversational AITTSDigital Customer SuccessEnterprise GrowthMid-Market Segment

About the role

Key responsibilities & impact

Build and deliver scalable enablement and activation programs for corporate and mid-market customers
Educate customers on best practices and accelerate time-to-value for core use cases
Develop deep product expertise across ElevenLabs, especially ElevenAgents and ElevenCreative
Audit customer agent prompts, configurations, and feature setups to identify gaps
Share recommendations that drive deeper product adoption
Track and improve leading and lagging adoption metrics
Partner with Revenue Operations on reporting capabilities and data-driven adoption strategies
Develop adoption strategies and playbooks across the regional customer base
Partner with Account Management and CX on regional workshops, webinars, and targeted adoption campaigns
Work with implementation partners and internal teams across Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering
Support leadership on high-impact initiatives for local GTM and global results

Requirements

What you’ll need

6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth, or similar role
Experience at an AI-native or highly technical company with a large, low-touch book
Experience with voice AI, TTS, conversational AI, or developer-facing products
Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content
Ability to build automations and workflows with AI tools
Extremely analytical, with ability to identify trends, data gaps, opportunities, and best practices
Ability to drive cross-functional outcomes without direct authority
Experience managing a high-volume book of business at scale in the mid-market or commercial segment
Proficient in English
Must be based in North America

Benefits

Comp & perks

Annual discretionary professional development stipend
Annual discretionary stipend for social travel to meet colleagues
Annual company offsite
Monthly co-working stipend for employees not near a main hub
Flexible remote-first work arrangement
Growth opportunities and career paths