Adoption Strategist

ElevenLabs

. Build and deliver scalable enablement and activation programs for corporate and mid-market customers .

Posted 10/6/2026full-timeRemote • United Kingdom, Spain, Germany, FranceSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in building and delivering scalable customer enablement programs, with a strong focus on adoption strategies and data-driven insights. Proficient in voice AI and conversational AI technologies, with the ability to drive cross-functional collaboration and improve customer engagement.

Highest-signal resume keywords

Customer EnablementVoice AI ExperienceData-Driven Adoption StrategiesCross-Functional CollaborationFluency in English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adoption Program DevelopmentAI Tools AutomationAnalytical SkillsOnboarding Tracks CreationSelf-Serve Content Development

Soft Skills

Analytical ThinkingCollaborationCommunication

Tools & Technologies

ElevenLabs PlatformElevenAgentsElevenCreative

Industry Keywords

Digital Customer SuccessEnterprise GrowthConversational AITTSMid-Market Segment

About the role

Key responsibilities & impact

Build and deliver scalable enablement and activation programs for corporate and mid-market customers
Educate customers on best practices and accelerate time-to-value for core use cases
Develop deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative
Audit customer agent prompts, configurations, and feature setups to identify gaps and provide recommendations
Track adoption metrics and partner with Revenue Operations to improve reporting
Develop data-driven adoption strategies and playbooks across the regional customer base
Partner with Account Management and CX on targeted adoption campaigns, regional workshops, and webinars
Work with external implementation partners and internal teams to unify adoption strategy across the customer journey
Partner with leadership on initiatives supporting the local GTM team and global results

Requirements

What you’ll need

8+ years of experience in adoption, customer/partner enablement, digital CS programs, enterprise growth, or a similar role
Experience at an AI-native or highly technical company with a large, low-touch book
Experience with voice AI, TTS, conversational AI, or developer-facing products
Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content
Ability to build automations and workflows with AI tools
Extremely analytical, with the ability to identify trends, close gaps, surface opportunities, standardize best practices, and identify new data points
Ability to drive cross-functional outcomes without direct authority
Experience managing a high-volume book of business at scale in the mid-market or commercial segment
Fluency in English is essential
Fluency in a second European language (French, Spanish, German, or Polish) is desirable

Benefits

Comp & perks

Annual discretionary professional development stipend
Annual discretionary stipend for social travel to meet colleagues
Annual company offsite
Monthly co-working stipend for employees not near a main hub
Flexible choice to work from offices in London, Dublin, or Paris
Growth opportunities and career paths