Adoption Strategist

ElevenLabs

. Design and run scalable onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks .

Posted 10/6/2026full-timeRemote • AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and executing customer adoption strategies, leveraging data-driven insights to enhance product engagement and drive growth. Proficient in collaborating across teams to deliver impactful enablement programs and workshops tailored to customer needs.

Highest-signal resume keywords

Customer Adoption Strategy DevelopmentVoice AI ExperienceData-Driven Decision MakingCross-Functional CollaborationOnboarding Program Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer EnablementAdoption Playbook DevelopmentAutomation BuildingAnalytical SkillsWorkflow Design

Soft Skills

Cross-Functional LeadershipAnalytical ThinkingCommunication Skills

Tools & Technologies

AI ToolsElevenLabs PlatformConversational AITTS

Industry Keywords

Digital Customer SuccessEnterprise GrowthAI-Native CompanyMid-Market SegmentAccount Management

About the role

Key responsibilities & impact

Design and run scalable onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks
Drive customer adoption and activation of core use cases and expansion into new use cases
Develop deep product expertise across the ElevenLabs platform, especially ElevenAgents and ElevenCreative
Audit customer agent prompts, configurations, and feature setup to identify gaps
Share recommendations as a value-add service to drive deeper adoption
Track leading and lagging adoption metrics
Partner with Revenue Operations to improve reporting capabilities
Develop data-driven adoption strategies and playbooks across the regional customer base
Partner with Account Management and Customer Experience on targeted adoption and enablement campaigns
Deliver regional live workshops and webinars for opportunities and product releases
Work with external implementation partners and internal teams to unify adoption strategy across the customer journey
Collaborate with Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering
Partner with leadership on high-impact initiatives supporting the local GTM team and global results

Requirements

What you’ll need

6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth, or a similar role
Experience at an AI-native or highly technical company with a large, low-touch book
Experience with voice AI, TTS, conversational AI, or developer-facing products
Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content
Ability to build automations and workflows with AI tools
Extremely analytical; able to identify trends, close gaps, surface opportunities, standardize best practices, and identify untracked data points
Comfortable driving cross-functional outcomes without direct authority
Experience working with Account Management, FDE, RevOps, and GTM
Experience managing a high-volume book of business at scale in the mid-market or commercial segment
Must be fluent in English

Benefits

Comp & perks

Annual discretionary professional development stipend
Annual discretionary stipend for social travel to meet colleagues
Annual company offsite
Monthly co-working stipend for employees not near a main hub
Remote work arrangement