Adoption Strategist – LATAM

ElevenLabs

. Design and run scalable adoption, enablement, and activation programs .

Posted 10/22/2026full-timeRemote • Brazil, ArgentinaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and executing scalable adoption and enablement programs, with a strong focus on customer activation and data-driven strategies. Proficient in building onboarding tracks and playbooks while collaborating across teams to drive cross-functional outcomes.

Highest-signal resume keywords

Customer EnablementVoice AI ExperienceData-Driven StrategiesFluency in Spanish, Portuguese, and EnglishCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Adoption Program DevelopmentOnboarding Track CreationAutomation BuildingAnalytical SkillsLifecycle Campaign Management

Soft Skills

Analytical ThinkingCollaborationInfluencing Without Authority

Tools & Technologies

AI ToolsConversational AITTS (Text-to-Speech)

Industry Keywords

Enterprise GrowthDigital Customer Success ProgramsCustomer ActivationImplementation PartnershipsGTM (Go-To-Market) Strategy

About the role

Key responsibilities & impact

Design and run scalable adoption, enablement, and activation programs
Build onboarding tracks, lifecycle campaigns, workshops, and adoption playbooks
Drive customer activation and time-to-value for core use cases
Develop deep product expertise across ElevenLabs, especially ElevenAgents and ElevenCreative
Audit customer agent prompts, configurations, and feature setup, and provide recommendations
Track adoption metrics and partner with Revenue Operations to improve reporting
Develop data-driven adoption strategies and playbooks for customers in the region
Partner with Account Management and CX on regional workshops, webinars, and targeted campaigns
Collaborate with external implementation partners and internal Solutions Engineering, GTM, Customer Experience, Product Marketing, and Engineering teams
Partner with leadership on initiatives supporting local GTM and global results

Requirements

What you’ll need

6+ years in adoption, customer/partner enablement, digital CS programs, enterprise growth or similar role
Experience at an AI-native or highly technical company with a large, low-touch book
Experience with voice AI, TTS, conversational AI, or developer-facing products
Track record of building adoption-focused programs from the ground up, including onboarding tracks, scaled adoption playbooks, and self-serve content
Ability to build automations and workflows with AI tools
Extremely analytical, with ability to identify trends, data gaps, opportunities, and best practices
Ability to drive cross-functional outcomes without direct authority
Experience managing a high-volume book of business at mid-market or commercial segment scale
Must be fluent in Spanish, Portuguese, and English

Benefits

Comp & perks

Annual discretionary professional development stipend
Annual discretionary stipend for social travel to meet colleagues
Annual company offsite
Monthly co-working stipend for employees not near a main hub
Growth opportunities and career paths
Innovative culture and high-impact work