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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong IT fundamentals with hands-on experience in macOS, iOS, and Android operating systems, as well as proficiency in MDM platforms and access management principles. Capable of providing excellent end-user support, maintaining documentation, and contributing to IT initiatives in a dynamic environment.
Highest-signal resume keywords
MDM Platform ExperienceMacOS, iOS, Android FundamentalsAccess Management PrinciplesClear Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MDM PlatformMacOSIOSAndroidNetworking BasicsSaaS ToolingAV SystemsBash ScriptingOktaAgentic AI Tooling
Soft Skills
Friendly AttitudeProblem-SolvingAttention to DetailProactive MindsetCustomer-Focused
Tools & Technologies
JamfKandjiFleetSlackAV Equipment
Industry Keywords
High-Growth EnvironmentStartup ExperienceUser/Group ManagementSSOMFA
Tech Stack
Tools & technologiesAndroidiOSJamfMacOS
About the role
Key responsibilities & impact- Assist with laptop procurement, setup, returns, and secure wiping
- Provide on-hand IT support to colleagues in the Warsaw office
- Support office expansions and office buildouts
- Ensure meeting rooms and AV equipment operate reliably
- Log, prioritise, and resolve support tickets in a timely manner
- Keep end users informed throughout the support process
- Run IT onboarding calls for new joiners
- Contribute to new IT initiatives
- Build automations and Slack bots to streamline repetitive work
- Write and maintain internal IT documentation, guides, fixes, processes, and playbooks
- Build out the internal IT knowledge base
Requirements
What you’ll need- Friendly, end-user-focused attitude and enjoyment of helping people solve problems
- Strong organisational skills, attention to detail, and proactive mindset
- Solid IT fundamentals, including macOS, iOS, Android operating systems, networking basics, SaaS tooling, and AV systems
- Hands-on experience with an MDM platform such as Jamf, Kandji, Fleet, or similar
- Experience with Okta or a similar identity provider
- Understanding of access management principles, SSO, MFA, and user/group management
- Willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills
- Ability to write helpful documentation
- Prior experience in a high-growth/startup environment (bonus)
- Experience in a customer- or public-facing role (bonus)
- Experience with Agentic AI tooling (bonus)
- Familiarity with bash scripting (bonus)
Benefits
Comp & perks- Annual discretionary professional development stipend
- Annual discretionary stipend for social travel to meet colleagues
- Annual company offsite
- Monthly co-working stipend for employees not near a main hub
- Stock options
- Competitive compensation
- Hybrid work arrangement with one day working from home