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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong IT fundamentals with hands-on experience in macOS, iOS, and Android operating systems, as well as proficiency in MDM platforms like Jamf and identity providers such as Okta. Capable of providing excellent end-user support, maintaining documentation, and contributing to IT initiatives in a fast-paced environment.
Highest-signal resume keywords
MDM Platform ExperienceMacOS, iOS, Android FundamentalsOkta Identity Provider ExperienceClear Communication SkillsOrganizational Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
MDM PlatformMacOSIOSAndroidNetworking BasicsSaaS ToolingAV SystemsBash ScriptingAccess Management PrinciplesDocumentation Writing
Soft Skills
Friendly AttitudeAttention to DetailProactive Mindset
Tools & Technologies
JamfKandjiFleetOktaAgentic AI
Industry Keywords
End-User SupportHigh-Growth EnvironmentStartup EnvironmentCustomer-Facing Role
Tech Stack
Tools & technologiesAndroidiOSJamfMacOS
About the role
Key responsibilities & impact- Assist with laptop procurement, setup, returns, and secure wiping
- Provide on-hand IT support to colleagues in the New York office
- Support office expansions and office buildouts
- Ensure meeting rooms and AV equipment operate reliably
- Serve as the first point of contact for end-user support
- Log, prioritise, and resolve support tickets in a timely manner
- Keep end users informed throughout the support process
- Run IT onboarding calls for new joiners
- Contribute to new IT initiatives and projects
- Build automations and Slack bots to streamline repetitive work
- Write and maintain internal IT documentation, fixes, processes, playbooks, and knowledge-base guides
Requirements
What you’ll need- Friendly, end-user focused attitude
- Strong organisational skills, attention to detail, and a proactive mindset
- Solid IT fundamentals, including macOS, iOS, Android operating systems, networking basics, SaaS tooling, and AV systems
- Hands-on experience with an MDM platform such as Jamf, Kandji, Fleet, or similar
- Experience with Okta or a similar identity provider
- Understanding of access management principles, SSO, MFA, and user/group management
- Willingness to learn new tools and technologies quickly
- Clear written and verbal communication skills
- Experience writing helpful documentation
- Prior experience in a high-growth or startup environment is a bonus
- Experience in a customer- or public-facing role is a bonus
- Experience with Agentic AI tooling is a bonus
- Familiarity with bash scripting is a bonus
- Must be based in or currently residing in New York for the New York office role
Benefits
Comp & perks- Annual discretionary professional development stipend
- Annual discretionary stipend for meeting colleagues
- Annual company offsite
- Monthly co-working stipend for employees not near a main hub
- Stock options
- Competitive compensation
- Hybrid work arrangement with one day working from home
- Equal opportunity employment