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Salesforce Coordinator – Sales Cloud, Service Cloud
Elgin. Promote initiatives and drive adoption of Salesforce CRM by identifying opportunities for digital process automation, supporting decision-making, and enhancing the customer experience .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Salesforce CRM, particularly in Sales Cloud and Service Cloud, while effectively managing teams and projects to drive digital transformation and enhance customer experience. Strong focus on aligning business needs with technology solutions and ensuring compliance with quality standards and governance.
Highest-signal resume keywords
Salesforce CRM ExperiencePeople ManagementProject ManagementApplication SupportBudget Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Salesforce CRMSales CloudService CloudProject ManagementApplication SupportDigital Process AutomationPerformance IndicatorsKPI ManagementService Delivery OrganizationInformation Security Compliance
Soft Skills
Interpersonal SkillsCommunication SkillsNegotiation SkillsCritical ThinkingTeam Development
Certifications & Qualifications
Salesforce Certification
Industry Keywords
Digital TransformationCustomer ExperienceService GovernanceQuality StandardsCollaboration
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Promote initiatives and drive adoption of Salesforce CRM by identifying opportunities for digital process automation, supporting decision-making, and enhancing the customer experience
- Maintain strong alignment with business teams by understanding their needs, identifying opportunities, and presenting proposals focused on delivering value
- Evaluate project, enhancement, and support requests, organizing service delivery according to priorities, costs, risks, and deadlines
- Coordinate, plan, and monitor activities related to the development, implementation, and evolution of systems and applications
- Manage internal teams and vendors, ensuring compliance with processes, quality standards, information security requirements, and solution governance
- Foster and monitor team development by encouraging collaboration, team spirit, continuous learning, and ownership of the company’s digital transformation
Requirements
What you’ll need- Bachelor’s degree in Information Systems
- Salesforce courses or certifications, preferably in Sales Cloud and Service Cloud
- At least 3 years of people management experience
- Experience with the Salesforce CRM platform, specifically Sales Cloud and Service Cloud
- Experience managing IT requests, including projects and enhancements
- Experience in application and system support
- Experience managing teams
- Experience managing schedules and timelines
- Experience managing budgets
- Experience managing performance indicators and KPIs
- Strong interpersonal and communication skills, with peers, customers, and team members
- Negotiation skills
- Critical-thinking skills, with a strong sense of urgency and importance
Benefits
Comp & perks- Meal voucher
- Medical and dental insurance
- Cost-of-living allowance
- Discounts on Elgin products
- Life insurance
- On-site parking