Elgin

Technician

• Provide technical assistance to customers and support the Sales team
• Advise customers on products and their applications
• Conduct online and in-person training on the operation and sanitization of equipment (ice cream machines)
• Provide online and in-person technical support
• Participate in ice cream industry trade shows and events, representing the company in a technical capacity

Refrigeration Technician, Mid-Level

Software Engineer

• Develop, maintain, and enhance applications and services using Go (Golang) and .NET Core.
• Perform technical analysis of requests, problems, and incidents involving applications.
• Investigate failures using logs, databases, APIs, and other technical evidence.
• Identify the root causes of problems and propose permanent solutions to prevent recurrence.
• Perform corrective, preventive, and evolutionary maintenance of systems.
• Develop and maintain APIs and system integrations.
• Support the Support and Application Maintenance teams in analyzing more complex incidents.
• Work collaboratively with Development, QA, DevOps, Infrastructure, and business teams.
• Participate in technical analyses, refinement sessions, and solution design.
• Analyze and maintain legacy code when necessary.
• Implement improvements to application performance, stability, and availability.
• Apply development best practices, code organization standards, and version control.
• Participate in code reviews and share knowledge with other team members.
• Create and maintain technical documentation for applications and integrations.
• Monitor applications in staging and production environments.
• Contribute to improvements in development, application maintenance, and system observability processes.

Refrigeration Technician, Mid-Level

Mid-Level III Software Development Analyst