Associate Director – TuneLab Biologics Customer Success Partner

Eli Lilly and Company

. Lead engagement with TuneLab members developing biologics to support their success upon joining TuneLab .

Posted 10/14/2026full-timeUnited StatesSenior💰 $150,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in drug discovery and biologics development, with a strong focus on implementing new technologies and workflows. Proven ability to build relationships and communicate effectively across partner organizations while fostering community engagement.

Highest-signal resume keywords

Graduate Degree In Biology5+ Years Experience In Drug DiscoveryMolecular Design And Modeling SystemsTechnology Implementation In BiologicsRelationship-Building Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Biologics DevelopmentMolecular DesignModeling SystemsWorkflow ImplementationDrug Discovery

Soft Skills

Strong CommunicationProactiveResourcefulAutonomous WorkPassion For Innovation

Tools & Technologies

AI/ML TechnologiesElectronic Notebook Software

Industry Keywords

Drug DiscoveryBiologicsCommunity EngagementPartner IncentivesScientific Meetings

About the role

Key responsibilities & impact

Lead engagement with TuneLab members developing biologics to support their success upon joining TuneLab
Support TuneLab partners developing biologics to ensure technical success using models, workflows, and functionalities within TuneLab
Build partner case studies and identify partner champions to demonstrate TuneLab’s impact on drug discovery
Engage existing TuneLab partners to identify high-need product improvements
Communicate with the TuneLab Product team to translate technical feedback into potential product improvements
Roll out new features and capabilities to existing TuneLab members
Represent the platform at scientific meetings, AI/ML community gatherings, and user group events
Cultivate identity and shared purpose among TuneLab participants
Interact with TuneLab’s ecosystem of partners, including model developers, electronic notebook providers, and CROs, to ensure the best experience for members

Requirements

What you’ll need

Graduate degree (PhD or MS) in biology, biochemistry, or a related field
5+ years of experience in drug discovery and/or development with biologics
Experience using and applying diverse molecular design, modeling systems, and software for the design and optimization of biologic therapies
Experience supporting new biologics workflow and technology implementation internally or with external partners
Experience implementing new technology, software, or approach in biologics drug discovery
Experience working with third parties as part of implementation of new technologies
Understanding of partner incentives and community engagement strategies to build an engaging new product
Strong relationship-building and ability to communicate across TuneLab partner organizations
Highly independent, proactive, and resourceful, with ability to work autonomously
Passion for innovation and willingness to learn about new technologies in AI/ML drug discovery
Ability to see both the big picture and execute tactical plans effectively
Ability to travel 25%
Regular presence at major industry events, with attendance at 6–10 conferences per year

Benefits

Comp & perks

Company bonus depending in part on company and individual performance
Company-sponsored 401(k)
Pension
Vacation benefits
Medical, dental, vision, and prescription drug benefits
Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities