Director – Identity Operations Service

Eli Lilly and Company

. Lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management .

Posted 9/15/2026full-timeUnited StatesLead💰 $162,000 - $292,600 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Identity and Access Management, operational governance, and technology strategy, with a strong focus on team leadership and collaboration in a global environment. Proven ability to drive automation, continuous improvement, and compliance within operational frameworks.

Highest-signal resume keywords

Identity And Access ManagementOperational GovernanceTechnology StrategyPeople ManagementIT Service Management (ITIL)

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Identity And Access Management TechnologiesSailPointCyberArkMicrosoft Entra IDOktaPKIAutomationCI/CD PracticesLifecycle ManagementVulnerability Management

Soft Skills

LeadershipCollaborationCommunicationProblem SolvingBusiness Acumen

Tools & Technologies

Operational ToolingMonitoring PlatformsAlerting PlatformsPatching PlatformsOrchestration Platforms

Certifications & Qualifications

ITIL CertificationCISSPCISM

Industry Keywords

Enterprise IT Operations24/7 Operations EnvironmentRegulatory ComplianceAudit ResponseIncident Management

Tech Stack

Tools & technologies

Cyber SecurityITSM

About the role

Key responsibilities & impact

Lead and develop the US-based Identity Operations team, including hiring, coaching, career development, and performance management
Partner with the Associate Director of Identity Operations to align the US team with the global operations organization
Foster a culture focused on security, innovation, automation, continuous learning, and operational rigor
Own the strategic vision and multi-year roadmap for Identity Operations
Establish and maintain the framework for operational tooling and architecture
Define technology strategy for monitoring, alerting, patching, automation, and orchestration platforms
Manage lifecycle management, vulnerability management, and vendor strategy for Operations tools
Champion automation, agentic AI, and CI/CD practices to reduce manual toil and improve operations
Improve organizational change and problem management processes
Translate incident and problem trends into strategic backlog items and long-term improvements
Serve as a senior escalation point for identity service incidents
Support decision-making and executive-level communication during high-priority incidents
Partner on post-incident reviews and drive systemic improvements into the strategic roadmap
Partner with Identity Service leads, Architects, and Cybersecurity leaders to align Operations strategy with broader identity services strategy
Represent Operations strategy and priorities in cross-functional and leadership forums
Engage vendors on strategic partnerships supporting Operations platforms and tooling
Ensure Operations governance processes and controls support regulatory and industry compliance
Coordinate audit response for the Operations governance domain

Requirements

What you’ll need

High School Diploma
At least 8 years of demonstrated ability in Identity and Access Management
At least 8 years of demonstrated ability in an enterprise IT operational support organization
5+ years of people management experience leading technical teams, ideally in a 24/7 operations environment
3+ years of demonstrated ability defining and driving operations governance, technology strategy, and roadmap planning
Must be authorized to work in the United States on a full-time basis
Bachelor’s degree in Computer Science, Cybersecurity, Engineering, or a related technical field preferred
IT service management (ITIL) experience; ITIL certification preferred
Strong knowledge of Identity and Access Management capabilities and technologies, such as SailPoint, CyberArk, Microsoft Entra ID, Okta, and PKI
Experience leading high-performing teams within a global, distributed organization
Relevant certifications such as CISSP, CISM, or equivalent preferred
Strong business acumen combined with technical depth
Excellent collaborator management, communication, and leadership skills

Benefits

Comp & perks

Company bonus depending in part on company and individual performance
Company-sponsored 401(k)
Pension
Vacation benefits
Medical, dental, vision, and prescription drug benefits
Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
Remote work flexibility
Flexible hybrid work model for local candidates
Travel to Indianapolis at 10–25%