Director – Product Management

Eli Lilly and Company

. Lead the strategy, development, and execution of LillyDirect's digital product portfolio in LATAM .

Posted 10/23/2026full-timeRemote • United StatesLead💰 $163,500 - $297,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading product strategy and execution for digital health and e-commerce solutions in LATAM, with a strong focus on consumer experience, collaboration with engineering teams, and understanding of health regulations. Proven ability to drive measurable impact through consumer insights and innovative product development.

Highest-signal resume keywords

Product Management ExperienceLATAM Market ExpertiseE-Commerce Strategy DevelopmentUser Experience PrinciplesLeadership and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyConsumer Product Portfolio ManagementDigital Health Product LaunchModular Platform DesignShared Services ArchitectureConsumer Insights AnalysisHealth Regulation KnowledgeTechnical Scalability SolutionsThird-Party Solution EvaluationConsumer Journey Mapping

Soft Skills

CollaborationCritical ThinkingResilienceInfluenceEmpathy

Tools & Technologies

WhatsApp EngagementE-Commerce PlatformsConsumer-Centered Design ToolsUX Research MethodsDigital Payment Solutions

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

LATAM E-CommerceDirect-to-Consumer ProductsPharmacy ChainsConsumer Satisfaction (CSAT)Net Promoter Score (NPS)

About the role

Key responsibilities & impact

Lead the strategy, development, and execution of LillyDirect's digital product portfolio in LATAM
Define and implement the LATAM product strategy, roadmap, timeline, and requirements
Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent delivery across interconnected products
Shape how LillyDirect adapts to messaging-first engagement and LATAM payment methods
Foster a collaborative, team-first product culture
Represent the product team with business and operations collaborators, engineering, design, and third-party vendors
Partner with LATAM market and operations leads to translate goals into product vision and actionable strategy
Collaborate with design and engineering to deliver consumer-centered, technically scalable solutions
Evaluate technology and third-party solutions, including pharmacy chain, distributor, and payments partners
Champion consumer insights, CSAT trends, and qualitative research in product priorities
Understand LATAM consumer journeys across desktop, mobile web, app, chat, messaging, email, and phone touchpoints
Partner with Design and UXR to improve UX, accessibility, and first-contact resolution
Work with engineering leadership on architectural trade-offs and establish scalable, modular technical standards
Apply knowledge of national-ID identity and eligibility flows, instant-payment and voucher-style payment methods, and health-data privacy requirements
Build relationships with collaborators and serve as the internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices
Represent LillyDirect's LATAM product vision in industry forums and contribute to customer-experience thought leadership

Requirements

What you’ll need

Bachelor's degree
10+ years of product management experience
Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
Extensive experience partnering and working with engineering teams
Experience evaluating third-party solutions and engaging with external vendors
Must be authorized to work in the United States on a full-time basis; Lilly will not provide work authorization or visa sponsorship
5+ years of product management experience shipping products within LATAM markets
Experience launching or operating digital health or pharmacy products in LATAM
Working knowledge of health regulation in a market with a dual public and private supplementary health system
Knowledge of large pharmacy chains and distributors, and WhatsApp-first customer engagement
Proven track record of driving measurable impact in an e-commerce setting
Deep understanding of user experience principles and human-centered design
Background managing web and mobile app consumer experiences
Experience with modular platform design and shared services architecture within e-commerce ecosystems
Excellent communication and influence skills, including engagement with C-level executives and care operations leaders
Resilience and persistence in navigating ambiguity and complex, fast-paced e-commerce environments
Exceptional leadership and critical thinking skills with strong business judgment and consumer empathy

Benefits

Comp & perks

Company bonus depending in part on company and individual performance
Company-sponsored 401(k)
Pension
Vacation benefits
Medical, dental, vision, and prescription drug benefits
Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
Remote-eligible work arrangement
Occasional travel to company hubs for team planning and key moments