Director – Product Management, LATAM

Eli Lilly and Company

. Define and implement a LATAM product strategy, roadmap, timeline, and requirements .

Posted 10/24/2026full-timeRemote • United StatesLead💰 $163,500 - $297,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in LATAM product strategy and consumer-centered solutions, with a strong focus on e-commerce and direct-to-consumer practices. Proven ability to lead cross-functional teams, evaluate third-party solutions, and drive measurable impact through user experience principles and data-driven insights.

Highest-signal resume keywords

LATAM Product StrategyE-Commerce Product ManagementConsumer Experience DesignStakeholder Relationship ManagementHealth Regulation Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementConsumer Product PortfoliosDigital Health ProductsModular Platform DesignUser Experience PrinciplesData-Driven InsightsThird-Party Solution EvaluationHealth-Data Privacy RequirementsMessaging-First EngagementLATAM Payment Methods

Soft Skills

Excellent Communication SkillsLeadership SkillsCritical ThinkingResilienceConsumer Empathy

Tools & Technologies

WhatsApp EngagementE-Commerce EcosystemsConsumer-Centered SolutionsScalable SolutionsStakeholder Engagement Tools

Industry Keywords

LATAM MarketsE-CommerceDirect-to-ConsumerPharmacy ChainsConsumer SatisfactionCSAT/NPSHealth RegulationConsumer JourneysDigital HealthThird-Party Vendors

About the role

Key responsibilities & impact

Define and implement a LATAM product strategy, roadmap, timeline, and requirements
Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent portfolio delivery
Shape how LillyDirect adapts to messaging-first engagement and LATAM payment methods
Represent the product team with humility and integrity across business, operations, engineering, design, and third-party vendors
Act as a strategic product partner to LATAM market and operations leads
Translate collective goals into product vision and actionable strategy
Collaborate with design and engineering to create scalable, consumer-centered solutions
Evaluate new technology and third-party solutions, including pharmacy chain, distributor, and payments partners
Champion the consumer voice using CSAT trends and qualitative research
Understand LATAM end-to-end consumer journeys across desktop, mobile web, app, chat, messaging, email, and phone
Advocate for accessible, frictionless UX and improve first-contact resolution using data-driven insights
Partner with engineering leadership on architectural trade-offs
Establish technical standards and scalable, modular solutions
Apply knowledge of national-ID identity and eligibility flows, instant-payment and voucher-style payment methods, and health-data privacy requirements
Build and maintain stakeholder relationships
Serve as internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices
Represent LillyDirect's LATAM product vision in industry forums and contribute to customer-experience thought leadership

Requirements

What you’ll need

Bachelor's degree
10+ years of product management experience
Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
Extensive experience partnering and working with engineering teams
Experience evaluating third-party solutions and engaging with external vendors
Authorized to work in the United States on a full-time basis
5+ years of product management experience shipping products within LATAM markets
Experience launching or operating digital health or pharmacy products in LATAM
Working knowledge of health regulation in a market with a dual public and private supplementary health system
Knowledge of large pharmacy chains and distributors, and WhatsApp-first customer engagement
Proven track record of driving measurable impact in an e-commerce setting
Deep understanding of user experience principles and human-centered design
Background in managing web and mobile app consumer experiences
Experience with modular platform design and shared services architecture within e-commerce ecosystems
Excellent communication and influence skills, including engagement with C-level executives and care operations leaders
Resilience and persistence in navigating ambiguity, overcoming obstacles, and driving progress in complex, fast-paced e-commerce environments
Exceptional leadership and critical thinking skills with strong business judgment and consumer empathy
Must not require employer sponsorship or support for work authorization or visas, including F-1 CPT, F-1 OPT, F-1 STEM OPT, J-1, H-1B, TN, O-1, E-3, H-1B1, or L-1

Benefits

Comp & perks

Company bonus, depending in part on company and individual performance
Company-sponsored 401(k)
Pension
Vacation benefits
Medical benefits
Dental benefits
Vision benefits
Prescription drug benefits
Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
Remote-eligible work arrangement
Occasional travel to company hubs for team planning and key moments