Director, Product Management – LATAM

Eli Lilly and Company

. Define and implement the LATAM product strategy, roadmap, timeline, and requirements .

Posted 10/23/2026full-timeRemote • United StatesLead💰 $163,500 - $297,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in defining and implementing product strategies for LATAM markets, with a strong focus on consumer satisfaction and e-commerce practices. Proven ability to collaborate with cross-functional teams and leverage data-driven insights to enhance user experiences and drive measurable business outcomes.

Highest-signal resume keywords

Product Management ExperienceLATAM Market ExpertiseConsumer Experience DesignE-Commerce StrategyStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product StrategyConsumer Product Portfolio ManagementDigital Health Product LaunchUser Experience PrinciplesModular Platform DesignData-Driven InsightsHealth Regulation KnowledgeThird-Party Solution EvaluationMessaging-First EngagementScalable Technical Standards

Soft Skills

Excellent Communication SkillsLeadership SkillsCritical ThinkingResilienceConsumer Empathy

Tools & Technologies

WhatsApp EngagementE-Commerce EcosystemsConsumer-Focused SolutionsCollaboration Tools

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

LATAM E-CommerceDirect-to-Consumer ProductsPharmacy ChainsConsumer SatisfactionCSAT/NPS Impact

About the role

Key responsibilities & impact

Define and implement the LATAM product strategy, roadmap, timeline, and requirements
Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent portfolio delivery
Shape how LillyDirect adapts to messaging-first engagement and LATAM payment methods
Foster a collaborative, team-first product culture
Represent the product team when engaging with business and operations collaborators, engineering, design, and third-party vendors
Act as a strategic product partner to LATAM market and operations leads
Translate collective goals into product vision and actionable strategy
Collaborate with design and engineering on consumer-focused, scalable solutions
Evaluate technology and third-party solutions, including pharmacy chain, distributor, and payments partners
Champion the consumer voice using CSAT trends and qualitative research
Understand LATAM consumer journeys across desktop, mobile web, apps, chat, messaging, email, and phone
Partner with Design and UXR to deliver intuitive, frictionless, accessible user experiences
Use data-driven insights to reduce consumer friction and improve first-contact resolution rates
Partner with engineering leadership on architectural trade-offs and establish scalable technical standards
Apply product knowledge of national-ID identity and eligibility flows, instant payments, voucher-style payments, and health-data privacy
Build relationships with stakeholders and serve as the internal subject matter expert on LATAM e-commerce and direct-to-consumer product practices
Represent LillyDirect’s LATAM product vision in industry forums and contribute to customer-experience thought leadership

Requirements

What you’ll need

Bachelor's degree
10+ years of product management experience
Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company
Extensive experience partnering and working with engineering teams
Experience evaluating third-party solutions and engaging with external vendors
Authorization to work in the United States on a full-time basis
5+ years of product management experience shipping products within LATAM markets
Experience launching or operating digital health or pharmacy products in LATAM
Working knowledge of health regulation in a market with a dual public and private supplementary health system
Knowledge of large pharmacy chains and distributors, and WhatsApp-first customer engagement
Proven track record of driving measurable impact in an e-commerce setting
Deep understanding of user experience principles and human-centered design
Background managing web and mobile app consumer experiences
Experience with modular platform design and shared services architecture within e-commerce ecosystems
Excellent communication and influence skills, including engagement with C-level executives and care operations leaders
Resilience and persistence in navigating ambiguity and complex, fast-paced e-commerce environments
Exceptional leadership and critical thinking skills with strong business acumen and consumer empathy

Benefits

Comp & perks

Company bonus depending, in part, on company and individual performance
Company-sponsored 401(k)
Pension
Vacation benefits
Medical, dental, vision and prescription drug benefits
Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
Life insurance and death benefits
Time off and leave of absence benefits
Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities
Remote-eligible work arrangement
Occasional travel to company hubs for team planning and key moments