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Laboratory Equipment Support Technician
Eli Lilly and Company. Install, calibrate, troubleshoot, repair, and perform preventive maintenance on analytical instruments, including Waters UPLC/ACQUITY systems, Patrols, Agilent HPLC/UHPLC systems, LC/MS, GC/MS, and associated peripherals .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in servicing and maintaining analytical laboratory instruments, including HPLC, UHPLC, LC/MS, and GC/MS, while adhering to GMP, GLP, and GxP standards. Proficient in executing preventive and corrective maintenance, documentation, and supporting qualification protocols in regulated environments.
Highest-signal resume keywords
HPLC MaintenanceGMP/GxP CompliancePreventive Maintenance ExecutionAnalytical Instrument TroubleshootingIQ/OQ/PQ Protocol Support
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
HPLCUHPLCLC/MSGC/MSPreventive MaintenanceCorrective MaintenanceCalibration SupportService DocumentationAnalytical Instrument QualificationCMMS
Soft Skills
Troubleshooting SkillsOrganizational SkillsTime-Management SkillsInterpersonal SkillsCollaboration
Tools & Technologies
Empower SoftwareWaters SystemsAgilent SystemsThermo SystemsLaboratory Informatics Systems
Industry Keywords
GMPGLPGxPQuality SystemsRegulatory ReadinessLaboratory OperationsEquipment Lifecycle Processes
About the role
Key responsibilities & impact- Install, calibrate, troubleshoot, repair, and perform preventive maintenance on analytical instruments, including Waters UPLC/ACQUITY systems, Patrols, Agilent HPLC/UHPLC systems, LC/MS, GC/MS, and associated peripherals
- Execute preventive and corrective maintenance on ESG-supported laboratory equipment
- Troubleshoot E2 and E3 category equipment and provide hands-on technical support during investigations or service events
- Support IQ/OQ/PQ qualification protocols and pre-qualification readiness activities under GMP, GLP, GxP, and safety standards
- Complete audit-ready service reports, maintenance records, and equipment documentation
- Document maintenance, service, calibration, troubleshooting, and lifecycle activities in CMMS
- Support instrument moves, relocations, modifications, retirements, and new equipment onboarding
- Act as a technical escalation point for critical equipment service issues and support investigations, root-cause input, and corrective actions
- Train laboratory users and junior engineers/technicians on instrument operation, routine maintenance, troubleshooting, and Empower software
- Escort vendors and external service providers performing onsite service work
- Coordinate with schedulers, specialists, system owners, laboratory operations, and external vendors
- Maintain customer relationships with laboratory partners and identify service improvement or support growth opportunities
Requirements
What you’ll need- Associate’s degree in a scientific, engineering, technical, or operations-related field OR equivalent laboratory, technical service, instrumentation, or maintenance experience
- Hands-on experience servicing, maintaining, troubleshooting, or supporting analytical laboratory instruments such as HPLC, UHPLC, UPLC, LC/MS, GC/MS, and associated peripherals
- Working knowledge of GMP/GxP, GLP, quality, documentation, and safety expectations in regulated laboratories or manufacturing environments
- Ability to execute and document preventive maintenance, corrective maintenance, calibration support, service reports, and equipment-related activities in a compliant manner
- Authorized to work in the United States on a full-time basis; Lilly will not provide support for or sponsor work authorization or visas
- Strong troubleshooting, organizational, documentation, and time-management skills
- Ability to work effectively with cross-functional teams, customers, external vendors, and laboratory operations partners
- Experience supporting analytical laboratory equipment in GMP/GxP or GLP environments
- Experience executing or supporting IQ/OQ/PQ protocols, analytical instrument qualification, or pre-qualification readiness activities
- Experience with Waters, Agilent, Thermo, LC/MS, GC/MS, UPLC, HPLC, UHPLC, Empower, or similar chromatography and laboratory informatics systems
- Experience supporting audits, inspections, regulatory readiness activities, service ticket closure, or regulatory submission packages
- Familiarity with quality systems, site procedures, CMMS, laboratory operations, or equipment lifecycle processes
- Ability to work in a laboratory environment requiring safe handling of chemicals, appropriate PPE, and understanding of safety-related equipment or considerations
- Ability to mentor junior engineers or technicians and provide technical escalation support
- Good interpersonal skills with collaboration, teamwork, customer focus, and timely response to requests/issues
- Ability to prioritize multiple activities, manage ambiguity, and support changing business needs in a startup laboratory environment
- Experience coordinating service work with internal schedulers, specialists, system owners, vendors, and laboratory customers
Benefits
Comp & perks- Company bonus, depending in part on company and individual performance
- Company-sponsored 401(k)
- Pension
- Vacation benefits
- Medical, dental, vision, and prescription drug benefits
- Flexible benefits, including healthcare and/or dependent day care flexible spending accounts
- Life insurance and death benefits
- Certain time off and leave of absence benefits
- Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities