Business Operations Associate

Ellipsis Health

. Support and eventually lead internal business reviews, highlighting performance and optimization initiatives across the full funnel .

Posted 11/6/2026full-timeNew York City • New York • United StatesMid-Level💰 $100,000 - $125,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, operational performance metrics, and customer engagement strategies within healthcare ecosystems. Proficient in building scalable processes and delivering impactful insights to drive customer success and program optimization.

Highest-signal resume keywords

Data AnalysisOperational Performance MetricsCustomer Engagement StrategiesSQLGoogle Workspace

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisOperational Performance MetricsSQLTableauMarket ResearchBenchmarkingAnalytical Problem SolvingPerformance ReportingProgram OptimizationControlled Experiments

Soft Skills

Client-Facing CommunicationStrategic ThinkingProblem SolvingCollaborationFeedback Management

Tools & Technologies

Google WorkspaceTableauNotionSlackMiroClaude

Industry Keywords

Healthcare EcosystemsValue-Based CarePayer-Provider DynamicsRegulatory TrendsROI MechanismsHigh-Growth Technology

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Support and eventually lead internal business reviews, highlighting performance and optimization initiatives across the full funnel
Build scalable processes and playbooks for customer onboarding, deployment handoffs, and cross-functional workflows
Serve as a day-to-day point of contact for health system, provider group, and FQHC customers after go-live
Partner with the deployment team to keep customer programs on track
Run recurring customer check-ins and Quarterly Business Reviews
Translate program performance into clear outcomes and next steps
Monitor patient experience and program quality across provider programs
Flag and resolve issues before they reach customers
Build and maintain customer-facing reporting and dashboards showing program impact and ROI
Capture customer feedback and feature requests and partner with Product and Engineering to prioritize them
Close the feedback loop with customers
Identify renewal and expansion opportunities using program data, market trends, and customer feedback
Support the growth team in pursuing renewal and expansion opportunities
Develop and monitor critical operational performance metrics
Surface second- and third-order implications of identified trends
Analyze program performance and patient engagement data across deployments
Benchmark outcomes, identify efficiency opportunities, and run controlled experiments
Conduct in-depth market research for customer, competitor, partner, and white-space opportunity briefs
Collaborate across provider sales, deployment, customer success, product, and engineering teams
Report into provider segment leadership

Requirements

What you’ll need

3 to 4+ years of experience in a data-heavy work environment
2+ years of investment banking, private equity / growth equity, and/or consulting experience
1+ years of operational experience at a high-growth technology company
Highly proficient in Google Workspace (Docs, Slides, and Sheets) and Claude
Ability to flex between high-level strategic thinking and deep analytical problem solving
Comfort in client-facing settings, including presenting performance results to senior health system stakeholders
Understanding of healthcare ecosystems or ability to learn quickly, including value-based care, payer-provider dynamics, regulatory trends, and ROI mechanisms
Bachelor's degree in an analytical field such as Finance, Business, Data Science, Mathematics, Engineering, or a similar quantitative subject
Experience with SQL, Tableau, or other business intelligence tools
Familiarity with project management and collaboration tools such as Notion, Google Workspace, Slack, and Miro
Experience working in a startup or high-growth company preferred

Benefits

Comp & perks

Equity
Comprehensive health insurance
Vision insurance
Dental insurance
Generous employer 401(k) match
Hybrid work environment