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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong technical support capabilities, including troubleshooting ELLKAY software products and managing customer communications effectively. Proficient in data formats like HL7, XML, and CSV, with a solid understanding of networking solutions.
Highest-signal resume keywords
Technical SupportHL7 KnowledgeNetworking SolutionsCustomer CommunicationProblem-Solving Skills
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingData FormatsHL7XMLCSVNetworkingVPNSFTPTCP-IPSoftware Installation
Soft Skills
Communication SkillsOrganizationPlanningCritical ThinkingDecision-Making
Tools & Technologies
Microsoft Office SuiteWordExcelPowerPointAccess
Industry Keywords
ELLKAY SoftwareCustomer SupportTechnical SupportFirst-Level SupportSupport Documentation
About the role
Key responsibilities & impact- Troubleshoot and resolve issues related to all ELLKAY software products
- Receive and manage customer issues by phone or email
- Respond to customer queries in a timely and accurate manner
- Serve as the primary point of contact for support communications
- Engage with clients on the support phone queue and communicate status changes to team members
- Create and maintain accurate documentation for each support issue
- Monitor the work queue and follow severity processes
- Communicate between management and team members
- Advocate for clients through ongoing communication and appropriate escalation
- Install and configure proprietary software solutions remotely
- Provide first-level technical support and escalate issues when necessary
- Recommend improvements to support-team processes and tools
Requirements
What you’ll need- Excellent oral and written communication skills
- Demonstrated organization and planning abilities
- Strong critical thinking and problem-solving skills
- Ability to exercise effective decision-making in a fast-paced environment
- Ability to communicate professionally with people at all levels of the organization
- Experience working with different data formats, such as HL7, XML, and CSV (preferred)
- Knowledge/experience with networking and connectivity solutions, such as VPN, SFTP, and TCP-IP
- Strong HL7 knowledge, including ORM, ORU, ADT, SIU, and DFT (preferred)
- Knowledge of Microsoft Office Suite applications: Word, Excel, PowerPoint, and Access
- Background in Computer Science, Information Technology, or Business (preferred)
- Bachelor's degree from an accredited college or university (preferred)
- 2 years of related experience (preferred)
Benefits
Comp & perks- Collaborative and high-performance work environment
- Professional growth
- Smoke-Free Workplace
- Equal employment opportunities and protection from discrimination and harassment