MLS Approvals Manager

Elm Street

. Lead Elm Street’s MLS Approvals team .

Posted 10/27/2026full-timeRemote • United StatesMid-LevelSenior💰 $85,000 - $95,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expert-level knowledge of MLS operations, data licensing, and IDX policy while effectively managing the end-to-end process for MLS data access. Strong communication and problem-solving skills are essential for translating complex technical concepts into actionable product requirements and ensuring compliance with industry standards.

Highest-signal resume keywords

MLS Operations ExpertiseData Licensing ManagementAdvanced Communication SkillsJira and Zendesk ProficiencyReal Estate Technology Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProcess ImprovementWorkflow AutomationTechnical Documentation InterpretationReport Building

Soft Skills

Advanced Problem-SolvingRelationship BuildingTeam LeadershipCustomer Service

Tools & Technologies

JiraZendeskConfluenceMiddleware Systems

Industry Keywords

MLS DataIDX PolicyReal Estate TechnologyData AccessCompliance

About the role

Key responsibilities & impact

Lead Elm Street’s MLS Approvals team
Serve as the company subject-matter expert on MLS data
Own the end-to-end process for obtaining and maintaining MLS data access
Manage IDX and back-office feed agreements, credentials, and activation across MLS vendor platforms
Respond to escalated customer service and MLS compliance-related issues
Interpret MLS rules, IDX display requirements, data licensing agreements, and industry policy changes
Translate rules and policies into clear product requirements
Ensure products and contractual obligations remain compliant
Identify and drive process improvements, workflow automation, tooling, and integrations with Zendesk, Jira, and internal middleware
Build and maintain relationships with MLS staff, data vendors, platforms, and industry partners
Represent Elm Street in MLS and industry conversations
Lead and develop the MLS Approvals team and set goals aligned with company priorities
Partner with Data and Engineering on new MLS launches, data issues, and initiatives to scale and automate approvals
Report to the Director of Customer Success

Requirements

What you’ll need

Advanced written and verbal communication skills
Ability to explain technical and policy concepts to MLS partners, engineers, and customers
Ability to work with data, build reports, and analyze metrics, costs, and trends
Advanced problem-solving ability in environments with limited standardization
Ability to interpret technical documentation, MLS rules, and contract language
Advanced ability to train and utilize Jira, Confluence, Zendesk, and native middleware systems
Expert-level knowledge of MLS operations, data licensing, IDX policy, and real estate technology products
Bachelor’s degree in Information Systems, Business, Real Estate, or a related field, or equivalent experience (preferred)
4+ years of experience in real estate technology, MLS operations, or a related technical role (preferred)
Minimum of 3 years of hands-on experience with MLS data access, approvals, or data licensing (preferred)
Must be located anywhere in the United States
Must be legally authorized to work in the U.S. without visa sponsorship, now or in the future

Benefits

Comp & perks

Fully remote work
No relocation required
Base salary of $85,000–$95,000 annually
Equal opportunity employment
Reasonable accommodations throughout the application and employment process
E-Verify participation