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Business Development Manager / Account Manager
Elmbridge UK. Develop new business and manage existing customer relationships through proactive calls, customer visits and timely follow-up .
About the role
Key responsibilities & impact- Develop new business and manage existing customer relationships through proactive calls, customer visits and timely follow-up
- Secure servicing contracts for new and existing installations
- Hand qualified technical projects to Technical Sales and support deal progression through closure when needed
- Maintain ongoing customer contact, including after installation
- Build and manage a qualified opportunity pipeline to support sustained new business growth
- Grow existing-customer sales through retention, repeat business, account development and servicing contracts
- Find and engage prospective customers through calls, referrals and planned visits
- Follow up marketing-generated leads and assess their potential
- Maintain prospecting and follow-up plans, securing qualified appointments and technical discussions
- Understand existing customers’ operations, satisfaction and current or future requirements
- Identify further sales opportunities and coordinate with Technical Sales
- Follow up servicing quotations and renew agreements
- Establish customer needs, contacts, decision-makers, timescales and budget or funding
- Arrange discussions or site surveys and provide documented briefs to Technical Sales
- Keep HubSpot records, prospecting activity, deals, servicing contracts and follow-up tasks up to date
- Plan telephone activity and customer visits around agreed priorities
- Work toward prospecting, appointment, account growth, servicing sales and overall sales targets
- Collaborate with marketing on campaigns, lead follow-up, customer engagement, case studies, referrals and testimonials
- Share customer feedback, competitor activity and market insight
- Support exhibitions, events and other business development activities and follow up generated opportunities
Requirements
What you’ll need- Experience in B2B business development, sales or account management
- Confidence in proactive telephone prospecting and following up new business leads
- Ability to build customer relationships through telephone contact and face-to-face meetings
- Ability to identify commercial opportunities, qualify customer requirements and arrange clear handovers
- Ability to explain service offers, follow up quotations and secure customer agreements
- Strong communication and questioning skills, with a professional and customer-focused approach
- Good organisation and time management, with consistent planning and follow-through
- Experience using CRM systems to record activity, manage opportunities and maintain accurate customer information
- Ability to work towards agreed targets and collaborate effectively with technical, marketing and Operations colleagues
- Full UK driving licence
- Desirable: experience in dust extraction, engineering, manufacturing or related industrial markets
- Desirable: experience generating opportunities for technical products or project-based solutions
- Desirable: experience selling servicing or maintenance contracts and managing renewals
- Desirable: familiarity with HubSpot
- Desirable: experience developing existing accounts through upgrades, additional products or service opportunities
- Desirable: experience supporting exhibitions, targeted campaigns or customer case studies
Benefits
Comp & perks- Part-time employment
- Hybrid working arrangement