Solution Architect

Elo

. Serve as the primary technical contact between Elo, clients, and partners .

Posted 10/3/2026full-timeBentonville • United StatesJunior💰 $80,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in technical customer support, guiding clients through product onboarding, upgrades, and troubleshooting while optimizing platform usage. Proficient in creating technical documentation and conducting training sessions to enhance customer experience and product understanding.

Highest-signal resume keywords

Technical Customer SupportKnowledge Of Android And LinuxPoint-Of-Sale (POS) SystemsSoftware Development LifecycleTechnical Presentation Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Technical SupportImplementation SpecialistSolutions EngineerContinuous IntegrationContinuous DeploymentSoftware DevelopmentTechnical DocumentationWorkflow GuidesTroubleshooting TechniquesFeature Rollouts

Soft Skills

Communication SkillsCustomer AdvocacyTraining Skills

Tools & Technologies

Point-Of-Sale (POS) SoftwareSDKsDrivers

Certifications & Qualifications

Product Certifications

Industry Keywords

Technical ConsultancyCustomer Product SetupFeature RequestsProduct OnboardingTravel Requirements

Tech Stack

Tools & technologies

AndroidLinux

About the role

Key responsibilities & impact

Serve as the primary technical contact between Elo, clients, and partners
Work closely with Sales Account Managers and Program Managers to support customer product setup
Resolve technical issues and troubleshoot customer inquiries before escalating to Solutions Architects or Engineering
Guide clients through major version upgrades, migrations, and new feature implementations with minimal disruption
Document, track, and advocate for customer feature requests and bug fixes with impact context for Product teams
Guide product onboarding, feature rollouts, and configuration best practices
Help clients optimize platform usage and maximize their investment
Provide technical consultancy, solution guidance, and assistance during pre-sales, both onsite and remotely
Create technical documentation and basic workflow guides
Conduct training sessions for customer team members
Pursue product certifications, technical training, and product updates
Share insights, troubleshooting techniques, and best practices with teammates

Requirements

What you’ll need

Position is based in Bentonville, AR
Bachelor’s degree in Computer Science or Engineering preferred
Minimum 1–3 years in a technical customer-facing role, such as Technical Support Engineer, Implementation Specialist, or Solutions Engineer
Knowledge of Android and Linux operating systems
Knowledge of point-of-sale (POS) systems, peripherals, software applications, SDKs, and drivers
Knowledge of the end-to-end software development lifecycle
Understanding of continuous integration and continuous deployment
Experience with modern software development or operations and associated technologies
Technical presentation and communication skills
Willingness to travel
Ability to lift up to OSHA single person lift requirements
Ability to sit, stand, bend, or walk for prolonged periods of time
Ability to travel domestically and internationally
Must be able to work a standard full-time schedule

Benefits

Comp & perks

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Paid Vacation
401K
Long and Short-Term Disability
Tuition Reimbursement
Competitive total compensation package