Solutions Engineer

• Serve as the primary technical contact between Elo, clients, and partners
• Work closely with Sales Account Managers and Program Managers to support customer product setup
• Resolve technical issues and troubleshoot customer inquiries before escalating to Solutions Architects or Engineering
• Guide clients through major version upgrades, migrations, and new feature implementations with minimal disruption
• Document, track, and advocate for customer feature requests and bug fixes with impact context for Product teams
• Guide product onboarding, feature rollouts, and configuration best practices
• Help clients optimize platform usage and maximize their investment
• Provide technical consultancy, solution guidance, and assistance during pre-sales, both onsite and remotely
• Create technical documentation and basic workflow guides
• Conduct training sessions for customer team members
• Pursue product certifications, technical training, and product updates
• Share insights, troubleshooting techniques, and best practices with teammates

Solution Architect