Customer Success Manager

ELSA, Corp

. Manage a portfolio of strategic ELSA B2B customers to drive engagement, retention, and satisfaction .

Posted 9/24/2026full-timeRemote • ThailandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing B2B customer success, driving engagement and retention through tailored strategies and strong relationship-building. Proficient in collaborating with cross-functional teams and executing data-driven initiatives to support market expansion in the EdTech sector.

Highest-signal resume keywords

Customer Success ManagementAccount ManagementFluency in Thai and EnglishSaaS ExperienceEdTech Market Research

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Success PlansPerformance Metrics TrackingOnboarding and ImplementationData-Driven StrategyProject Management

Soft Skills

Interpersonal SkillsRelationship BuildingCoaching and MentoringWritten and Verbal CommunicationSelf-Motivated

Industry Keywords

B2B EngagementL&D StrategiesCross-Functional CollaborationMarket ExpansionLocalized Marketing Campaigns

About the role

Key responsibilities & impact

Manage a portfolio of strategic ELSA B2B customers to drive engagement, retention, and satisfaction
Partner with Sales on account strategies supporting upsell and renewal success
Develop tailored customer success plans for product adoption, business impact, and loyalty
Lead onboarding and implementation for new clients as a trusted advisor and product expert
Build executive relationships and advise client stakeholders on internal L&D strategies
Collaborate with Sales, Marketing, and Renewals on integrated customer programs and campaigns
Contribute to global Customer Success processes, playbooks, and enablement materials
Build a pipeline of new B2B opportunities in Thailand across corporate, education, and training center segments
Execute outreach through calls, emails, networking, and localized marketing campaigns
Conduct EdTech market research and identify trends, competitors, and opportunities
Track and report key performance metrics supporting market expansion goals

Requirements

What you’ll need

Fluency in Thai and English
3+ years of experience in Customer Success, Account Management, Consulting, or Sales, preferably within SaaS or EdTech
Strong interpersonal skills with ability to build trusted relationships at senior levels within large, complex organizations
Familiarity with cross-functional teams including Sales, Product, and Marketing
Ability to manage high-touch enterprise clients and scaled long-tail customer strategies
Passion for coaching and mentoring others
Strategic, data-driven mindset with a bias for action
Curious, self-motivated, and committed to lifelong learning
Strong written and verbal communication skills
Excellent time and project management

Benefits

Comp & perks

Competitive compensation and benefits
Remote-friendly work arrangement
Opportunity to work at the forefront of AI innovation in language learning
Lead meaningful projects
Work alongside a talented, passionate global team
Purpose-driven company committed to improving global communication