ELSA, Corp

Customer Success Manager

• Manage a portfolio of strategic ELSA B2B customers to drive engagement, retention, and satisfaction
• Partner with Sales on account strategies supporting upsell and renewal success
• Develop tailored customer success plans for product adoption, business impact, and loyalty
• Lead onboarding and implementation for new clients as a trusted advisor and product expert
• Build executive relationships and advise client stakeholders on internal L&D strategies
• Collaborate with Sales, Marketing, and Renewals on integrated customer programs and campaigns
• Contribute to global Customer Success processes, playbooks, and enablement materials
• Build a pipeline of new B2B opportunities in Thailand across corporate, education, and training center segments
• Execute outreach through calls, emails, networking, and localized marketing campaigns
• Conduct EdTech market research and identify trends, competitors, and opportunities
• Track and report key performance metrics supporting market expansion goals

Full-stack Engineer

• Own the B2B Dashboard end-to-end
• Build and improve core experiences across the ELSA B2B Dashboard, owning engineering execution and product quality
• Drive full-stack product development across Go and Python backend services and Vue frontend experiences
• Build reliable APIs, business logic, and user-facing experiences
• Translate business and customer needs into practical product solutions
• Scope work, identify trade-offs, and decide what to build and how it should work
• Own UI/UX quality, including information architecture, interaction patterns, usability, and visual consistency
• Use AI coding and development tools to understand unfamiliar codebases, accelerate implementation, debug issues, and ship high-quality work
• Collaborate directly with product, business, design, and engineering stakeholders
• Bring structure to ambiguous requirements and turn them into shipped product

Customer Success Manager

Senior Product Engineer – 3-month contract