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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in providing Level 1 technical support in Microsoft environments, including Windows and Microsoft 365, while effectively managing access through Active Directory and Azure AD. Capable of troubleshooting IT equipment and supporting network connectivity, with a focus on continuous improvement and automation of IT processes.
Highest-signal resume keywords
Level 1 Technical SupportMicrosoft 365 SupportActive Directory/Azure AD ManagementNetworking Concepts (TCP/IP, DNS, VPN)Automation (PowerShell, Power Automate)
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Windows SupportMicrosoft 365Active DirectoryNetworkingITILTroubleshootingTicket ManagementEndpoint ProtectionAutomationAccess Management
Soft Skills
Strong Communication SkillsUser-Focused Approach
Tools & Technologies
ITSM SystemTrend Vision OneVPNWi-Fi
Industry Keywords
Technical SupportOnboardingOffboardingContinuous ImprovementOperational Support
Tech Stack
Tools & technologiesAzureDNSITSMTCP/IP
About the role
Key responsibilities & impact- Provide Level 1 (N1) technical support both onsite and remotely
- Log, classify, and handle tickets through the ITSM system
- Support Microsoft environments: Windows desktops and laptops, and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Perform basic access management in Active Directory/Azure AD
- Install, configure, and troubleshoot IT equipment
- Provide connectivity support for networks, Wi-Fi, and VPN
- Support onboarding and offboarding activities, including workstation setup and access provisioning
- Provide operational support for security tools, including endpoint protection
- Support initiatives to automate operational IT processes
- Identify opportunities for continuous improvement in support services and processes
Requirements
What you’ll need- Completed or ongoing higher education in IT or a related field
- Knowledge of Windows and the Microsoft 365 suite
- Knowledge of networking concepts, including TCP/IP, DNS, and VPN
- Knowledge of hardware and customer support
- Strong communication skills and a user-focused approach
- Knowledge of or experience with Trend Vision One
- Basic knowledge of Active Directory/Azure AD
- Basic knowledge of ITIL
- Basic understanding of automation, such as PowerShell (simple scripts) and Power Automate (basic flows)
Benefits
Comp & perks- Profit Sharing and Results-Based Bonus
- Medical insurance
- Dental insurance
- TotalPass
- Day off
- Childcare assistance
- Meal allowance
- Food allowance
- Life insurance