Elsys

Telemarketer

• Conduct sales outreach to increase revenue and maximize the value of the existing customer base
• Present the company’s product/service portfolio or targeted offers to customers
• Follow up with contacted leads
• Build customer relationships and deliver an outstanding experience with every interaction

Telemarketing Operator

Support Engineer

• Provide Level 1 (N1) technical support both onsite and remotely
• Log, classify, and handle tickets through the ITSM system
• Support Microsoft environments: Windows desktops and laptops, and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Perform basic access management in Active Directory/Azure AD
• Install, configure, and troubleshoot IT equipment
• Provide connectivity support for networks, Wi-Fi, and VPN
• Support onboarding and offboarding activities, including workstation setup and access provisioning
• Provide operational support for security tools, including endpoint protection
• Support initiatives to automate operational IT processes
• Identify opportunities for continuous improvement in support services and processes

Telemarketing Operator

Junior Technical Support Technician