Customer Success Manager, Tier 1

Eltropy

. Serve as trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $145,000 - $175,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on Tier-1 account strategy, retention, and expansion. Proficient in data analysis, stakeholder communication, and cross-functional collaboration to drive product adoption and customer satisfaction.

Highest-signal resume keywords

Customer Success ManagementData AnalysisAccount ManagementB2B SaaS ExperienceExceptional Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisHealth ScoringUsage TrackingCustomer Success PlansOnboarding Project ManagementRetention MetricsExpansion OpportunitiesTechnical AptitudeCRM ManagementChange Management

Soft Skills

Customer-Centric MindsetProblem-SolvingInfluencing SkillsCollaborationAdaptability

Industry Keywords

B2B SaaSFinTechTier-1 AccountsExecutive PresenceStakeholder Communication

About the role

Key responsibilities & impact

Serve as trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts
Conduct regular check-ins and executive/strategic business reviews
Cultivate referenceable customer advocates
Advocate for customers’ product, technology, and service needs internally
Develop and execute tailored, multi-year customer success plans
Identify and mitigate churn risks using data analysis, health scoring, usage tracking, and early intervention
Partner with customers on best practices, change management, roadmap alignment, adoption, and value realization
Identify expansion and upsell opportunities and collaborate with Sales on account planning
Support commercial conversations with value narratives, use cases, and success metrics
Program-manage complex Tier-1 onboarding projects and implementations
Drive product adoption through training, enablement resources, and best practices
Coordinate with customer project teams and Eltropy implementation resources on timelines, milestones, and success criteria
Communicate customer needs and feedback to Product, Engineering, Support, and Marketing
Identify and nurture customer stories, case studies, and speaking opportunities
Track and report customer health, retention, expansion, and other key metrics
Maintain accurate CRM/customer success platform records
Communicate account status, risks, and growth opportunities to stakeholders and leadership

Requirements

What you’ll need

5+ years of customer-facing experience in account management or customer success
Experience ideally in B2B SaaS and/or FinTech
Proven track record supporting complex, Tier-1 or enterprise-level customers
Willingness and ability to travel to customer sites up to 25%
Customer-centric mindset and ability to understand business, technical, and operational needs
Strong analytical and problem-solving skills
High technical aptitude and ability to quickly learn new software and tools
Exceptional communication and executive presence
Ability to influence and build trust at all levels of a customer’s organization
Ability to collaborate effectively across sales, product, support, implementation, and leadership teams
Adaptability and resilience in a fast-paced startup environment

Benefits

Comp & perks

Total cash compensation of $145,000–$175,000
Remote work within the South Central US region
Opportunity to travel to customer sites up to 25%