Eltropy

Backend Engineer

• Design, develop, and maintain systems on the payments team with primary focus on backend
• Collaborate with cross-functional teams—product and design
• Participate in sprint planning, feasibility assessments, and code reviews
• Write clean, maintainable, and testable code
• Focus on scalability, security, performance, observability, auditability, testability, and long-term maintainability
• Contribute to improving SDLC processes and engineering best practices
• Troubleshoot production issues and deliver timely resolutions

Explore Staff Backend Engineer at Eltropy. Review requirements and application details.

Staff Backend Engineer

DevOps Engineer

• Lead, mentor, and grow a team of SRE/DevOps engineers
• Assess team needs and develop talent with engineering leadership
• Oversee incident management end to end, including on-call rotations, escalation paths, incident command, postmortems, RCA, and preventative actions
• Define and drive SRE principles including SLIs, SLOs, error budgets, capacity planning, and observability standards
• Champion reliability and operational excellence
• Identify and implement process improvements across operational priorities, feature delivery, reliability, security, and cost efficiency
• Guide and support the team’s day-to-day work
• Coordinate a distributed team and support model across IST and US time zones
• Ensure effective handoffs, coverage, and communication
• Align infrastructure investments with business and compliance goals
• Report on team health, reliability metrics, and operational performance
• Assist engineering leadership with department-wide initiatives and roadmap planning

Explore SRE Manager at Eltropy. Review requirements and application details.

SRE Manager

Customer Success Manager

• Serve as trusted strategic advisor and single point of contact for roughly 20 Tier-1 accounts
• Conduct regular check-ins and executive/strategic business reviews
• Cultivate referenceable customer advocates
• Advocate for customers’ product, technology, and service needs internally
• Develop and execute tailored, multi-year customer success plans
• Identify and mitigate churn risks using data analysis, health scoring, usage tracking, and early intervention
• Partner with customers on best practices, change management, roadmap alignment, adoption, and value realization
• Identify expansion and upsell opportunities and collaborate with Sales on account planning
• Support commercial conversations with value narratives, use cases, and success metrics
• Program-manage complex Tier-1 onboarding projects and implementations
• Drive product adoption through training, enablement resources, and best practices
• Coordinate with customer project teams and Eltropy implementation resources on timelines, milestones, and success criteria
• Communicate customer needs and feedback to Product, Engineering, Support, and Marketing
• Identify and nurture customer stories, case studies, and speaking opportunities
• Track and report customer health, retention, expansion, and other key metrics
• Maintain accurate CRM/customer success platform records
• Communicate account status, risks, and growth opportunities to stakeholders and leadership

Explore Customer Success Manager, Tier 1 at Eltropy. Review requirements and application details.

Customer Success Manager, Tier 1

• Manage a portfolio of 50 mid-size customers as the primary point of contact
• Foster trust and build strong, long-term customer relationships
• Conduct regular check-ins and Strategic Business Reviews
• Cultivate customers who can serve as positive references for Eltropy
• Advocate for customer product, technology, and service needs internally
• Develop and execute tailored customer success plans
• Identify and mitigate churn risks through data analysis, usage tracking, and early intervention
• Identify expansion and upsell opportunities
• Collaborate with Sales to close expansion opportunities and ensure seamless handoffs
• Program-manage customer onboarding and implementation
• Drive product adoption through training, resources, and best practices
• Communicate customer needs and challenges to cross-functional teams
• Collect and relay customer feedback to influence product development
• Track and report customer health, retention rates, and key metrics
• Maintain accurate records of customer interactions and updates in the CRM/CS platform

Explore Customer Success Manager, Tier 2 at Eltropy. Review requirements and application details.

Customer Success Manager, Tier 2

Product Manager

• Own the strategy and execution of Eltropy’s integrations platform
• Enable partners and financial institutions to connect seamlessly with Eltropy’s ecosystem
• Build and scale the developer platform and partner integration capabilities
• Drive integrations with core banking systems, loan origination platforms, account opening solutions, CRMs, eSignature/eNotary providers, and digital banking platforms
• Support Eltropy’s AI for All vision by enabling partners to build intelligent solutions and AI agents through the agentic AI marketplace
• Own end-to-end product lifecycles from ideation and roadmap planning through release and adoption
• Translate complex technical needs into clear product requirements
• Collaborate cross-functionally using Agile/Scrum workflows

Explore Senior Product Manager – Integrations at Eltropy. Review requirements and application details.

Senior Product Manager – Integrations

• Manage a portfolio of 50 mid-size customers as the primary point of contact
• Foster trust and build strong, long-term customer relationships
• Conduct regular check-ins and Strategic Business Reviews
• Cultivate referenceable customers
• Advocate for customer product, technology, and service needs internally
• Develop and execute tailored customer success plans
• Identify and mitigate churn risks through data analysis, usage tracking, and early intervention
• Identify expansion and upsell opportunities
• Collaborate with Sales to close expansion opportunities and ensure seamless handoffs
• Program-manage customer onboarding and implementation
• Drive product adoption through training, resources, and best practices
• Communicate customer needs and challenges to cross-functional teams
• Collect and relay feedback to influence product development
• Track and report customer health, retention, and other key metrics
• Maintain accurate customer interaction records in the CRM/customer success platform

• Design, develop, and maintain backend systems and APIs to support application functionality
• Collaborate with front-end developers, product managers, and designers to deliver high-quality solutions
• Write clean, scalable, and well-documented code adhering to industry best practices and coding standards
• Perform code reviews and provide constructive feedback to peers
• Optimize and improve the performance of existing backend systems
• Troubleshoot and debug production issues, providing timely resolutions
• Stay up-to-date with emerging technologies and industry trends, identifying opportunities for innovation and improvement
• Collaborate with DevOps teams to ensure smooth deployment and operation of backend services in the AWS cloud environment

Explore Senior Backend Engineer at Eltropy. Review requirements and application details.

Senior Backend Engineer

• Manage a portfolio of roughly 20 Tier-1 financial institution customers, including credit unions and community banks
• Serve as trusted strategic advisor and single point of contact for Tier-1 accounts
• Conduct regular check-ins and executive/strategic business reviews
• Develop and execute tailored, multi-year customer success plans
• Identify and mitigate churn risks through data analysis, health scoring, usage tracking, and early intervention
• Partner with customers on best practices, change management, roadmap alignment, adoption, and value realization
• Identify expansion and upsell opportunities and collaborate with Sales on account planning
• Program-manage complex Tier-1 onboarding and implementation projects
• Provide training, enablement resources, and best practices to drive product adoption
• Advocate for customer needs with Product, Engineering, Support, and Marketing
• Collect and relay customer feedback to influence product development and roadmap
• Nurture customer stories, case studies, and speaking opportunities
• Track and report customer health, retention, expansion, and other key metrics
• Maintain accurate CRM/CS platform records and communicate account status, risks, and growth opportunities to leadership

Solutions Engineer

• Provide technical expertise for pre-sales activities, including product demonstrations and customer presentations
• Collaborate with customers, sales, product, architecture, engineering, and implementation teams to define technical requirements and create solution designs for professional services statements of work
• Document agreed scope, technical requirements, and development timelines and communicate them to stakeholders
• Work with partners and the professional services team to deliver projects on time, within budget, and to customer expectations
• Develop and maintain client relationships as a trusted advisor and technical consultant
• Design and plan phased integrations with banking systems, ensuring compatibility with customers' existing infrastructure
• Monitor industry trends and emerging technologies in online banking, CCaaS, and UCaaS
• Provide technical training and support to customers and internal teams
• Evaluate solution effectiveness and identify improvement opportunities

Explore Solutions Engineer at Eltropy. Review requirements and application details.

• Serve as the primary contact for a portfolio of 50 customers and build long-term relationships
• Conduct regular check-ins and Strategic Business Reviews
• Cultivate customers who can serve as positive references for Eltropy
• Advocate for customers' product, technology, and service needs internally
• Develop and execute tailored customer success plans
• Identify and mitigate churn risks through data analysis, usage tracking, and early intervention
• Identify expansion and upsell opportunities
• Collaborate with Sales to close expansion opportunities and ensure seamless handoffs
• Program-manage onboarding and implementation
• Drive product adoption through training, resources, and best practices
• Communicate customer needs and challenges to cross-functional teams
• Collect and relay customer feedback to influence product development
• Track and report customer health, retention, and other key metrics
• Maintain accurate customer interaction records in the CRM/CS platform

Frontend Engineer

• Develop and maintain responsive UIs using React JS, TypeScript, JavaScript, HTML5, and CSS
• Collaborate with cross-functional teams to design and deliver high-quality features
• Write clean, maintainable, and well-documented code
• Optimize performance with caching and other best practices
• Review code, mentor peers, and uphold coding standards
• Debug and troubleshoot production issues promptly
• Stay current with frontend trends and bring innovative ideas to the team

Explore Senior Frontend Engineer at Eltropy. Review requirements and application details.

Senior Frontend Engineer

Account Executive

• Sell into the top credit unions and community banks in the United States
• Drive growth opportunities within top-tier enterprise accounts and set the stage for business expansion
• Develop expertise in digital transformation and customer experience
• Create a robust pipeline of opportunities and nurture leads generated by the BDR team
• Advance opportunities efficiently through the sales cycle
• Meet and exceed sales quota
• Collaborate with other Eltropy departments to help customers succeed
• Negotiate large contracts involving multiple stakeholders
• Generate new business, expand existing accounts, and manage executive-level relationships
• Build long-term, profitable customer relationships while expanding Eltropy’s presence in the territory

Explore Enterprise Account Executive – East at Eltropy. Review requirements and application details.

Open roles

Staff Backend Engineer

SRE Manager

Customer Success Manager, Tier 1

Customer Success Manager, Tier 2

Senior Product Manager – Integrations

Customer Success Manager, Tier 2

Senior Backend Engineer

Customer Success Manager, Tier 1

Solutions Engineer

Customer Success Manager, Tier 2

Senior Frontend Engineer

Enterprise Account Executive – East