Customer Success Manager, Tier 2

Eltropy

. Serve as the primary contact for a portfolio of 50 customers and build long-term relationships .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer success management, focusing on building long-term relationships, driving product adoption, and utilizing data analysis to mitigate churn risks. Proficient in collaborating with cross-functional teams to enhance customer satisfaction and influence product development.

Highest-signal resume keywords

Customer Success ManagementData AnalysisSaaS ExperienceAccount ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Success PlansChurn Risk MitigationProduct Adoption StrategiesCustomer Health Tracking

Soft Skills

Customer-Centric MindsetAnalytical SkillsProblem-Solving SkillsAdaptabilityCommunication Skills

Tools & Technologies

CRM SoftwareCS PlatformsData Tracking Tools

Industry Keywords

SaaSFinTechCustomer EngagementStrategic Business ReviewsOnboarding

About the role

Key responsibilities & impact

Serve as the primary contact for a portfolio of 50 customers and build long-term relationships
Conduct regular check-ins and Strategic Business Reviews
Cultivate customers who can serve as positive references for Eltropy
Advocate for customers' product, technology, and service needs internally
Develop and execute tailored customer success plans
Identify and mitigate churn risks through data analysis, usage tracking, and early intervention
Identify expansion and upsell opportunities
Collaborate with Sales to close expansion opportunities and ensure seamless handoffs
Program-manage onboarding and implementation
Drive product adoption through training, resources, and best practices
Communicate customer needs and challenges to cross-functional teams
Collect and relay customer feedback to influence product development
Track and report customer health, retention, and other key metrics
Maintain accurate customer interaction records in the CRM/CS platform

Requirements

What you’ll need

Deep customer-facing experience in account management or customer success, preferably 5+ years
Ideally experience in SaaS and FinTech
Customer-centric mindset and ability to understand customer needs and challenges
Strong analytical and problem-solving skills
Comfortable working with technology and quickly learning new software and tools
Data-driven approach
Ability to collaborate across sales, product, and support teams
Ability to adapt in a fast-paced startup environment
Willingness to travel quarterly or as needed for in-person customer and team meetings

Benefits

Comp & perks

Quarterly (or as needed) travel to conduct in-person meetings with customers and the Eltropy team