Customer Success Manager, Tier 2

Eltropy

. Manage a portfolio of 50 mid-size customers as the primary point of contact .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving product adoption through tailored success plans and data analysis. Proven ability to collaborate across teams and identify upsell opportunities in a SaaS and FinTech environment.

Highest-signal resume keywords

Customer Success ManagementData AnalysisSaaS ExperienceAccount ManagementCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data-Driven ApproachCustomer Health TrackingChurn Risk MitigationCustomer OnboardingUsage Tracking

Soft Skills

Analytical SkillsProblem-SolvingProactive MindsetCollaborationCustomer-Centric Mindset

Tools & Technologies

CRM SoftwareCustomer Success Platform

Industry Keywords

FinTechSaaSCustomer AdvocacyStrategic Business ReviewsProduct Adoption

About the role

Key responsibilities & impact

Manage a portfolio of 50 mid-size customers as the primary point of contact
Foster trust and build strong, long-term customer relationships
Conduct regular check-ins and Strategic Business Reviews
Cultivate referenceable customers
Advocate for customer product, technology, and service needs internally
Develop and execute tailored customer success plans
Identify and mitigate churn risks through data analysis, usage tracking, and early intervention
Identify expansion and upsell opportunities
Collaborate with Sales to close expansion opportunities and ensure seamless handoffs
Program-manage customer onboarding and implementation
Drive product adoption through training, resources, and best practices
Communicate customer needs and challenges to cross-functional teams
Collect and relay feedback to influence product development
Track and report customer health, retention, and other key metrics
Maintain accurate customer interaction records in the CRM/customer success platform

Requirements

What you’ll need

Deep customer-facing experience in account management or customer success; preferably 5+ years
Ideally experience in SaaS and FinTech
Willingness and ability to travel to customer sites up to 25%
Customer-centric mindset
Strong analytical and problem-solving skills
Proactive approach to identifying and addressing issues
Comfort working with technology and quickly learning new software and tools
Data-driven approach
Ability to collaborate across sales, product, and support teams
Ability to thrive in a fast-paced startup environment
Willingness to travel quarterly or as needed for in-person customer and team meetings

Benefits

Comp & perks

Opportunity to travel to customer sites up to 25%
Quarterly or as-needed in-person meetings with customers and the Eltropy team
Equal opportunity employment