Customer Success Manager, Tier 2

Eltropy

. Manage a portfolio of 50 mid-size customers as the primary point of contact .

Posted 11/1/2026full-timeRemote • United StatesMid-LevelSenior💰 $120,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing customer relationships and driving product adoption within a SaaS and FinTech environment. Proficient in data analysis and developing tailored customer success plans to mitigate churn and identify upsell opportunities.

Highest-signal resume keywords

Customer Success ManagementData AnalysisSaaS ExperienceAccount ManagementCustomer Relationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisCustomer Success ManagementChurn Risk MitigationCustomer OnboardingProduct Adoption Strategies

Soft Skills

Customer-Centric MindsetAnalytical SkillsProblem-Solving SkillsCollaborationAdaptability

Tools & Technologies

CRM SoftwareCS PlatformsData Tracking Tools

Industry Keywords

SaaSFinTechCustomer Health MetricsStrategic Business ReviewsCustomer Feedback

About the role

Key responsibilities & impact

Manage a portfolio of 50 mid-size customers as the primary point of contact
Foster trust and build strong, long-term customer relationships
Conduct regular check-ins and Strategic Business Reviews
Cultivate customers who can serve as positive references for Eltropy
Advocate for customer product, technology, and service needs internally
Develop and execute tailored customer success plans
Identify and mitigate churn risks through data analysis, usage tracking, and early intervention
Identify expansion and upsell opportunities
Collaborate with Sales to close expansion opportunities and ensure seamless handoffs
Program-manage customer onboarding and implementation
Drive product adoption through training, resources, and best practices
Communicate customer needs and challenges to cross-functional teams
Collect and relay customer feedback to influence product development
Track and report customer health, retention rates, and key metrics
Maintain accurate records of customer interactions and updates in the CRM/CS platform

Requirements

What you’ll need

Deep customer-facing experience (preferably 5+ years) in account management or customer success
SaaS and FinTech experience ideally
Willingness and ability to travel to customer sites—up to 25%
Customer-centric mindset
Strong analytical and problem-solving skills
Comfort working with technology and quickly learning new software and tools
Data-driven approach
Ability to collaborate across sales, product, and support teams
Adaptability in a fast-paced startup environment
Willingness to travel quarterly or as needed for in-person meetings
Must be based in South Central U.S. remote region: UT, CO, KS, OK, TX, MO, AR, LA, or MS

Benefits

Comp & perks

Opportunity to travel to customer sites—up to 25%
Quarterly (or as needed) travel for in-person meetings with customers and the Eltropy team
Equal opportunity employment