Support Specialist

ELYON International

. Provide superior customer service to external customers, department staff, and company employees .

Posted 9/15/2026contractRemote • Oregon • United StatesJuniorMid-Level💰 $22 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to manage data entry and administrative tasks efficiently. Proficient in Microsoft Office applications and capable of maintaining data integrity while communicating effectively with various stakeholders.

Highest-signal resume keywords

Customer ServiceData EntryMicrosoft WordMicrosoft ExcelAdministrative Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBilling SetupContract ProvisionsDatabase ManagementDocument Preparation

Soft Skills

Verbal CommunicationWritten CommunicationMultitaskingInterpersonal SkillsTime Management

Tools & Technologies

Microsoft WordMicrosoft ExcelMicrosoft PowerPoint

Industry Keywords

Insurance ExperienceBilling CodesPolicy PlansData IntegrityAdministrative Support

About the role

Key responsibilities & impact

Provide superior customer service to external customers, department staff, and company employees
Create initial billing setups for basic to complex policy plans
Modify and change billing systems based on amendments and renewals
Understand basic contract provisions and billing codes to input non-complex billing changes
Maintain data integrity and update system databases for efficient department operations and accurate billing
Identify and recommend alternative administration options and negotiate exceptions to established procedures
Research, evaluate, and resolve policyholder and field force requests
Participate in installation calls as necessary
Answer basic inquiries and respond to written correspondence
Communicate and coordinate with home and field office employees to implement satisfactory solutions
Provide administrative support, including supply orders, legal indexing, form mailouts, mail and report sorting and delivery, and preparing documents for imaging
Create, edit, and proofread letters, processes, reports, presentation materials, and correspondence
Gather and analyze inquiries or information to identify and solve problems with little or no precedent
Evaluate and communicate information clearly and professionally, using sensitivity and discretion when required

Requirements

What you’ll need

Regular attendance is mandatory
Ability to lift up to 20 pounds
Ability to input large amounts of data into the system for most of each working day
Ability to use the telephone to communicate with customers
Verbal and written communication skills
Multitasking, customer service, and interpersonal skills
Ability to work independently and manage time
Ability to keep information organized and confidential
Previous experience with Microsoft Word, Excel, and PowerPoint
Demonstrated expertise providing advanced administrative support, including MS Office applications, or equivalent combination of education and experience
Experience managing multiple tasks with different deadlines and goals
High school diploma required
0–2 years of insurance experience preferred; data entry experience in any industry accepted

Benefits

Comp & perks

Paid sick leave
Medical insurance (optional)
Dental insurance (optional)
401(k) retirement plan (optional)
Employer-paid life insurance
Employer-paid short-term disability insurance
Optional life insurance