ELYON International

Business Analyst

• Elicit, document, and refine functional and non-functional requirements for the SF VCL Salesforce platform with VA stakeholders and the development team
• Facilitate requirements sessions with non-technical stakeholders and IT/technical teams, translating between them
• Build and maintain process models for complex crisis-response workflows and recommend efficient improvement models
• Participate in backlog refinement, sprint planning, and UAT
• Support change management activities for new releases and workflow changes
• Author and maintain user stories/tickets in Jira or an equivalent tool
• Link each user story/ticket to its source requirement to preserve end-to-end traceability from requirement to release

Senior Business Analyst

Producer

• Create, analyze, and evaluate producer compliance and compensation transactions and processes for Employee Benefits, Individual Disability Insurance, Annuities, and Retirement Plans
• Review and approve contracting applications
• Ensure accurate and timely processing of producer compensation in multiple source systems
• Serve as a resource on producer compliance and compensation administration issues and process improvements
• Serve as the initial point of entry for producer licensing and compensation information
• Submit exception requests for contract applications and/or commission structures that do not meet qualifications
• Respond to customer service needs via the 800 line and email alias
• Manage relationships with internal and external customers through negotiation, communication, and problem resolution
• Cross-train existing staff and onboard new employees
• Participate in special projects, assignments, and process improvements

Producer Services Specialist

QA Engineer

• Create and execute comprehensive process validation strategies using statistical tools for new-product transition to production
• Manage the complete design control process, including design inputs, verification, validation, and design transfer
• Draft and update quality engineering documents and quality plans for hardware, software, and systems
• Integrate quality, reliability, and Post Market Surveillance insights throughout the product lifecycle
• Assess product and system designs, review performance data, and perform root cause analysis
• Validate design inputs including usability, reliability, performance, manufacturability, and safety
• Guide product-lifecycle risk management activities
• Analyze post-market performance data and initiate corrective actions when necessary
• Prepare for quality audits and inspections and maintain compliance documentation
• Record, manage, and execute CAPA processes
• Apply continuous improvement techniques and maintain audit readiness
• Build stakeholder relationships and provide guidance and mentorship

Product Design Quality Engineer

Processor

• Edit, proofread, and format technical and administrative documents
• Apply advanced word-processing functions to create and maintain professional documentation
• Standardize document layouts, headings, margins, spacing, numbering, and formatting
• Review and correct formatting issues, inconsistencies, and document discrepancies
• Transcribe and prepare technical, legal, scientific, or operational materials
• Work with document originators to clarify missing information and resolve formatting concerns
• Maintain document revision records and support document management activities
• Assist with preparation, duplication, distribution, and archival of materials
• Ensure documents comply with established quality and formatting standards
• Provide guidance and support on document preparation best practices

Word Processor II

Technical Writer

• Create, edit, and maintain technical manuals, reports, procedures, proposals, guides, and supporting documentation
• Gather and verify information from technical documents, subject matter experts, specifications, and other source materials
• Organize and present content according to established standards for clarity, consistency, accuracy, and style
• Review and update documentation to reflect process, system, or procedural changes
• Maintain document version control and revision histories
• Develop and incorporate charts, diagrams, illustrations, and other visual aids
• Assist with document formatting, publication, distribution, and document management
• Collaborate with technical and operational teams to keep documentation current and accurate
• Support development of procedural, operational, and training-related materials
• Work in a hybrid arrangement with onsite and remote support
• Travel occasionally based on project needs

Technical Writer II

Software Engineer

• Design, develop, test, maintain, and document complex software applications and systems
• Analyze business and technical requirements and recommend efficient programming solutions
• Investigate system enhancements, application redesigns, and modernization opportunities
• Create and maintain program specifications, workflows, and technical documentation
• Develop and manage complex data structures, file relationships, and system integrations
• Troubleshoot and resolve advanced software and system issues
• Collaborate with users, analysts, and technical teams to support project objectives
• Support software testing, implementation, and deployment activities
• Prepare operating procedures and technical documentation for developed applications
• Provide technical guidance and mentorship to junior programmers and technical staff

Computer Programmer IV

Systems Engineer

• Analyze complex business and technical requirements to develop effective system solutions
• Design, enhance, and maintain enterprise applications and information systems
• Gather, document, and validate user requirements and system specifications
• Conduct feasibility studies and evaluate proposed system improvements and enhancements
• Identify and resolve data integration challenges across multiple systems and sources
• Develop system workflows, functional designs, and technical documentation
• Recommend technology solutions, process improvements, and system optimization strategies
• Collaborate with stakeholders to ensure systems align with business objectives
• Troubleshoot and resolve complex system and application issues
• Provide guidance to junior analysts and support cross-functional project teams

Computer Systems Analyst III

• Develop, write, edit, and maintain technical manuals, reports, procedures, guides, proposals, and instructional materials
• Collaborate with engineers, technical professionals, and operational teams to gather and verify information
• Research technical specifications, drawings, diagrams, schematics, and related documentation to ensure accuracy
• Observe operational and production activities to document procedures, workflows, and best practices
• Review and revise existing documentation to improve clarity, consistency, and usability
• Organize content according to established standards for format, style, terminology, and quality
• Create or coordinate visual content such as charts, diagrams, illustrations, and screenshots
• Maintain document revisions, version control, and publication records
• Edit and standardize materials prepared by other contributors
• Support development of internal communications, training materials, and process documentation

Technical Writer III

• Create, edit, and maintain reports, manuals, procedures, guides, and technical documentation
• Gather information from subject matter experts, technical teams, and existing documentation to produce accurate content
• Research and interpret technical specifications, diagrams, drawings, and related materials
• Organize content to ensure clarity, consistency, accuracy, and adherence to established standards
• Review and update documentation to reflect process, system, or procedural changes
• Coordinate document reviews and maintain version control and revision records
• Collaborate with stakeholders to develop training, instructional, and operational materials
• Select and incorporate charts, diagrams, illustrations, and screenshots to enhance documentation
• Support publication, distribution, and maintenance of technical materials

• Analyze business processes and system requirements to develop effective technology solutions
• Design, implement, maintain, and enhance complex computer systems and application environments
• Collaborate with stakeholders to gather, document, and validate business and technical requirements
• Conduct feasibility studies and evaluate proposed system enhancements and new initiatives
• Identify data integration challenges and develop solutions for complex business problems
• Recommend system improvements, process optimizations, and technology strategies
• Support the development of system designs, workflows, data structures, and functional specifications
• Troubleshoot system issues and coordinate resolution efforts with technical teams
• Serve as a liaison between business users and technical personnel to ensure successful project outcomes
• Lead or mentor junior analysts and support cross-functional project teams

Customer Support

• Provide superior customer service to external customers, department staff, and company employees
• Create initial billing setups for basic to complex policy plans
• Modify and change billing systems based on amendments and renewals
• Understand basic contract provisions and billing codes to input non-complex billing changes
• Maintain data integrity and update system databases for efficient department operations and accurate billing
• Identify and recommend alternative administration options and negotiate exceptions to established procedures
• Research, evaluate, and resolve policyholder and field force requests
• Participate in installation calls as necessary
• Answer basic inquiries and respond to written correspondence
• Communicate and coordinate with home and field office employees to implement satisfactory solutions
• Provide administrative support, including supply orders, legal indexing, form mailouts, mail and report sorting and delivery, and preparing documents for imaging
• Create, edit, and proofread letters, processes, reports, presentation materials, and correspondence
• Gather and analyze inquiries or information to identify and solve problems with little or no precedent
• Evaluate and communicate information clearly and professionally, using sensitivity and discretion when required

Senior Business Analyst

Producer Services Specialist

Product Design Quality Engineer

Word Processor II

Technical Writer II

Computer Programmer IV

Computer Systems Analyst III

Technical Writer III

Technical Writer II

Computer Systems Analyst III

Support Specialist