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Trainer – Technical Writer
ELYON International. Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in developing and maintaining technical and end-user documentation, as well as creating effective training materials for diverse audiences. Proficient in collaborating with subject matter experts and stakeholders to ensure clarity and usability of documentation and training content.
Highest-signal resume keywords
Technical WritingInstructional DesignTraining DevelopmentAgile MethodologiesMicrosoft Office Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Technical DocumentationUser Guides CreationTraining Material DevelopmentContent TranslationDocument Revision ManagementUsability ImprovementLearning Needs AssessmentFacilitation SkillsProofreadingAccessibility Knowledge
Soft Skills
Strong Writing SkillsOrganizational SkillsCollaborationPresentation SkillsFeedback Collection
Tools & Technologies
Learning Management SystemsArticulate 360Adobe CaptivateCamtasiaSharePointConfluence
Industry Keywords
Federal GovernmentHealth ITTechnology ModernizationSoftware ImplementationAgile Delivery
About the role
Key responsibilities & impact- Develop, edit, and maintain technical and end-user documentation for enterprise applications and business processes
- Create user guides, system manuals, standard operating procedures, quick-reference guides, FAQs, job aids, and knowledge-base content
- Translate complex technical information into clear documentation for technical and non-technical audiences
- Collaborate with SMEs, developers, engineers, business analysts, and stakeholders to gather and validate documentation requirements
- Maintain documentation throughout application releases, enhancements, and process changes
- Establish consistent documentation templates, terminology, formatting, and quality standards
- Manage document revisions, version control, and review cycles
- Review existing documentation and improve usability, accuracy, and consistency
- Design and develop instructor-led, virtual, and self-paced training materials
- Develop training presentations, facilitator guides, participant guides, exercises, job aids, and other learning resources
- Deliver technical and application training to end users and stakeholder groups
- Conduct training needs assessments and identify learning requirements for new systems or functionality
- Collaborate with SMEs to develop accurate course content and learning objectives
- Support train-the-trainer initiatives and knowledge transfer activities
- Collect feedback and evaluate training effectiveness
- Support user adoption for system implementations, upgrades, and modernization initiatives
Requirements
What you’ll need- Bachelor's degree in Technical Communication, English, Communications, Instructional Design, Education, Information Technology, or a related discipline, or equivalent relevant experience
- 5+ years of experience in technical writing, instructional design, technical training, or a combination of these areas
- Demonstrated experience creating technical and end-user documentation for software or enterprise technology
- Experience developing training materials and delivering technical or application-based training
- Ability to translate complex technical concepts into concise, understandable content
- Experience collaborating with technical SMEs and business stakeholders
- Strong writing, editing, proofreading, presentation, and facilitation skills
- Experience developing content for both technical and non-technical audiences
- Strong organizational skills and ability to manage multiple documentation and training deliverables
- Familiarity with Agile software development or technology implementation environments
- Proficiency with Microsoft Office applications and modern collaboration/documentation platforms
- Ability to meet applicable federal background investigation requirements
- Preferred: Experience supporting federal government, federal healthcare, health IT, or other large technology modernization programs
- Preferred: Experience developing training and documentation for enterprise software applications
- Preferred: Experience supporting system implementations, migrations, or modernization initiatives
- Preferred: Knowledge of accessibility considerations, including Section 508, for electronic documents and training content
- Preferred: Experience with learning management systems (LMS)
- Preferred: Experience developing eLearning or computer-based training
- Preferred: Familiarity with Articulate 360, Adobe Captivate, Camtasia, SharePoint, or Confluence
- Preferred: Experience supporting Agile or SAFe delivery environments
Benefits
Comp & perks- Paid sick leave
- Medical/Dental (optional)
- 401 (k) Retirement Plan (optional)
- Employer Paid Life Insurance
- Employer Paid Short Term Disability
- Optional Life Insurance