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Senior Systems, Cloud Operations Engineer
Embrace Software Inc. Own production uptime, infrastructure operations, backups, recovery and operational reliability for Hirezon's hiring, onboarding and HR forms platform .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in managing Windows Server and SQL Server operations, including backup and recovery processes, incident response, and infrastructure optimization. Proficient in cloud infrastructure management, automation using PowerShell, and compliance with security standards such as SOC 2.
Highest-signal resume keywords
Windows Server AdministrationSQL Server OperationsCloud Infrastructure ManagementPowerShell ScriptingIncident Response
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Backup And RecoveryWindows Failover ClusteringActive DirectoryApache HTTP Server ConfigurationDNS ManagementInfrastructure Capacity PlanningInfrastructure-as-CodeCloud Cost ManagementSAML SSOJava Knowledge
Soft Skills
Clear Written CommunicationCalm Incident Handling
Tools & Technologies
PowerShellCloudflareAzureAWSTerraformBicepCloudFormationAnsibleSIEMXDR/MDR
Industry Keywords
SaaSEnterprise ApplicationsSOC 2HECVATGovRAMPStateRAMPCloudOpsOperational ReliabilityDisaster RecoveryInfrastructure Modernization
Tech Stack
Tools & technologiesAnsibleApacheAWSAzureCloudDNSElasticSearchJavaSQLTerraformVMware
About the role
Key responsibilities & impact- Own production uptime, infrastructure operations, backups, recovery and operational reliability for Hirezon's hiring, onboarding and HR forms platform
- Monitor and alert on production systems, triage incidents, troubleshoot failures, escalate to hosting providers and participate in the on-call rotation
- Operate SQL Server, including backups, point-in-time restores, SQL Agent jobs, performance and integrity checks, upgrades, capacity planning and cluster maintenance
- Conduct regular restore and disaster-recovery testing, maintain offsite and immutable backup integrity, manage backup keys and meet business recovery objectives
- Administer Windows Server, Active Directory, service accounts, clustering, storage, compute, capacity and infrastructure lifecycle documentation
- Help design and evolve private-cloud and public-cloud infrastructure across compute, storage, networking, availability, backup and security architecture
- Monitor utilization and growth, forecast infrastructure needs, identify capacity constraints and recommend infrastructure changes
- Review hosting and cloud utilization, identify oversized or underutilized resources, evaluate alternatives and recommend performance, resilience and cost improvements
- Maintain architecture documentation and evaluate simplification, consolidation, modernization and migration opportunities
- Manage Apache, Tomcat and Java runtime upgrades, TLS certificates, DNS and domains; partner with Engineering on SSO, search-service and application infrastructure upgrades with tested rollbacks
- Implement narrow, tested and reversible WAF and firewall changes with Security; apply server and infrastructure hardening baselines
- Run staged patch cycles with validation, maintenance windows, risk prioritization and rollback plans
- Manage privileged access, MFA, service accounts, certificates and API keys with regular access reviews
- Collect logs, monitor operations, preserve incident and infrastructure evidence for SOC 2 and customer security reviews, and track corrective actions to closure
- Automate administration, monitoring, validation, backup and operational tasks using PowerShell and other tools
- Maintain infrastructure diagrams, lifecycle records, renewal tracking, vendor SLAs, capacity plans and hosting/cloud cost reviews
- Collaborate with Engineering on cross-layer incidents, releases and architecture changes; implement Security controls and manage provider escalations
- Assist other Embrace portfolio companies with infrastructure assessments, CloudOps practices, capacity planning, architecture, reliability and cost optimization
- Produce runbooks, operational records, capacity and architecture reviews, improvement plans and monthly infrastructure health reporting
- Participate in practical recovery and troubleshooting exercises during hiring
- Work some nights and weekends for scheduled maintenance and urgent incidents
Requirements
What you’ll need- 7+ years administering Windows Server in production for a SaaS, enterprise or hosted application environment
- Hands-on SQL Server operations including backup chains, restores, point-in-time recovery, Agent jobs, index maintenance, upgrades and clustering; personally restored a production database to a point in time
- Windows failover clustering, Active Directory, Group Policy and service-account dependencies
- Strong production operations experience, including monitoring, incident response, root-cause analysis, change management and operational recovery
- Experience managing compute, storage, networking and capacity in private-cloud, hosted or virtualized infrastructure environments
- Apache HTTP Server and Tomcat configuration, including TLS and reverse proxy configurations for Java applications
- DNS, CDN/WAF and certificate management using Cloudflare or similar platforms
- Strong understanding of WAF and firewall rules, including rule ordering, exceptions, rate limits and false positives
- Enterprise vulnerability management and patch-management tools and practices
- SIEM, XDR/MDR and log tooling, including analysis, alert tuning and monitoring
- PowerShell scripting for administration, automation and operational checks, including logging and error handling
- Working experience with a public cloud platform such as Azure or AWS, including storage, backup, compute, networking, identity and security concepts
- Understanding of infrastructure capacity planning, right-sizing, performance optimization and cost optimization
- Experience evaluating infrastructure architecture and making recommendations around scalability, availability, resilience and lifecycle management
- Experience with immutable or protected backup storage
- Prior SOC 2, HECVAT, GovRAMP/StateRAMP or similar audit/compliance work
- Experience managing hosting, infrastructure or cloud providers against SLAs
- Calm incident handling and a habit of documenting fixes and turning operational knowledge into runbooks
- Clear written communication and handoffs across teams and time zones
- Availability for night/weekend on-call and scheduled maintenance
- Experience designing or operating private-cloud, VMware, hosted or hybrid-cloud infrastructure
- Azure and/or AWS architecture experience beyond basic administration
- Cloud and infrastructure cost-management experience, including right-sizing, reserved capacity, storage-tier optimization and vendor cost analysis
- Infrastructure-as-Code or configuration-management experience such as Terraform, Bicep, CloudFormation, Ansible or similar
- Experience performing infrastructure modernization or cloud-readiness assessments
- Experience migrating workloads between traditional hosting, private cloud and public cloud
- SAML SSO using Shibboleth or similar platforms, and search platforms such as Solr or Elasticsearch
- Enough Java and SQL knowledge to trace an application error into the infrastructure layer and back
- Automated backup and restore testing
- Experience building infrastructure dashboards, capacity forecasts or operational health reports
Benefits
Comp & perks- Competitive salary commensurate with experience
- Opportunities for career advancement and professional development
- Experience collaborating with a diverse, global team
- Comprehensive Health Benefits to support your wellbeing and peace of mind