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About the role
Key responsibilities & impact- Ensure engineering technical E175 support to company clients and operators
- Identify, record, analyze, and evaluate service bulletins, reports, manuals, technical publications, criticisms, technical/operational problems, repair or change needs, and parts, components, or system replacement needs
- Analyze issues related to aircraft structures and aeronautical systems, generators and engines, avionics, electricity, costs, and economic viability
- Present and discuss alternative solutions for maintenance and modification problems
- Define deadlines and take necessary relevant measures
- Follow up off-site repair teams and guide contracted shops performing maintenance services
- Maintain technical and operational contacts with internal areas, company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, and maintenance mechanics
- Discuss alternative solutions to solve and prevent product development and maintenance problems
- Coordinate retrofit campaigns
- Clarify questions, follow up on, and control work development
- Qualify aircraft maintenance and repair shops by visiting facilities and evaluating infrastructure, materials, equipment, tools, customer service, and employee technical qualifications
- Prepare and deliver technical and operational training for aircraft maintenance personnel
- Prepare and conduct presentations for operators about technological improvements to company aircraft
- Prepare reports related to technical visits and expenses
- Stay current with avionics, electrical, power plant, structure systems, maintenance, parts, components, performance, and aircraft type technologies
- Consult and research manuals, specialized technical publications, and service bulletins
- Prepare and present reports, charts, graphics, and cost studies
- Maintain organized and updated files and databases
- Translate operator and reliability report terminology
- Participate in courses, seminars, and study groups
- Perform other duties as assigned
Requirements
What you’ll need- BA degree in Aeronautical Engineering or Mechanical/Electrical Engineering
- Experience providing technical and troubleshooting support for the E175
- Experience providing client/operator product technical support, preferably acquired in the aviation/aeronautical industry
- Comprehension, understanding, and execution of broad practices associated with the assigned and related fields
- Aircraft systems and structures knowledge, including electrical, electronic, mechanical, hydraulic, pneumatic, and communication systems
- Knowledge of aircraft maintenance aspects
- Knowledge of client support and service quality techniques
- Ability to read and interpret drawings
- Writing skills
- Negotiation techniques
- Knowledge of technical publications
- Reliability analysis and liability (manufacturer’s responsibility)
- Knowledge of Embraer products, specifically the E175
- Ability to work in a safe professional manner adhering to OSHA, EPA, State, and Federal regulations
- Satisfies work schedule requirements
Benefits
Comp & perks- Equal Opportunity Employer
- Commitment to company values and compliance with department norms, policies, directives, and procedures
- Lean and P3E processes and concepts incorporated into daily activities
- Continuous improvement of processes and procedures
- Confidentiality and protection of proprietary documents and information