Embraer

Support Engineer

• Ensure engineering technical E175 support to company clients and operators
• Identify, record, analyze, and evaluate service bulletins, reports, manuals, technical publications, criticisms, technical/operational problems, repair or change needs, and parts, components, or system replacement needs
• Analyze issues related to aircraft structures and aeronautical systems, generators and engines, avionics, electricity, costs, and economic viability
• Present and discuss alternative solutions for maintenance and modification problems
• Define deadlines and take necessary relevant measures
• Follow up off-site repair teams and guide contracted shops performing maintenance services
• Maintain technical and operational contacts with internal areas, company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, and maintenance mechanics
• Discuss alternative solutions to solve and prevent product development and maintenance problems
• Coordinate retrofit campaigns
• Clarify questions, follow up on, and control work development
• Qualify aircraft maintenance and repair shops by visiting facilities and evaluating infrastructure, materials, equipment, tools, customer service, and employee technical qualifications
• Prepare and deliver technical and operational training for aircraft maintenance personnel
• Prepare and conduct presentations for operators about technological improvements to company aircraft
• Prepare reports related to technical visits and expenses
• Stay current with avionics, electrical, power plant, structure systems, maintenance, parts, components, performance, and aircraft type technologies
• Consult and research manuals, specialized technical publications, and service bulletins
• Prepare and present reports, charts, graphics, and cost studies
• Maintain organized and updated files and databases
• Translate operator and reliability report terminology
• Participate in courses, seminars, and study groups
• Perform other duties as assigned

Customer Support Engineer