Casualty Claims Assistant Manager

EMC Insurance Companies

. Lead and develop a team of casualty claims professionals through coaching, performance management, and career development .

Posted 9/21/2026full-timeRemote • United StatesSeniorLead💰 $92,670 - $140,845 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading casualty claims teams, ensuring compliance with regulatory requirements, and applying advanced claims techniques to manage complex claims effectively. Strong focus on coaching, performance management, and fostering relationships to enhance customer experiences.

Highest-signal resume keywords

Casualty Claims AdjustingLeadership ExperienceInsurance Designations (INS, AIC, CPCU)Claims Systems KnowledgeRegulatory Compliance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Claims Handling TechniquesData AnalysisInvestigative SkillsProblem-Solving AbilitiesClaims Resolution StrategiesCommercial Lines KnowledgePerformance ManagementClaims File ReviewReservation of RightsDenial Letters

Soft Skills

CoachingOrganizational SkillsWritten CommunicationVerbal CommunicationMotivational Leadership

Tools & Technologies

Claims SystemsData Analysis ToolsDocumentation Standards

Certifications & Qualifications

Bachelor’s DegreeState LicensesINSAICCPCU

Industry Keywords

Casualty ClaimsComplianceClaims Best PracticesSubrogationCoverage ExpertsClaims CommitteesGood Faith Claims HandlingLegal EnvironmentsLoss CostsExpense Management

About the role

Key responsibilities & impact

Lead and develop a team of casualty claims professionals through coaching, performance management, and career development
Review and oversee claim files for timely, accurate, and effective handling
Assign claims based on complexity, expertise, and adjuster workload
Guide complex coverage, liability, compensability, reserving, and claim resolution strategies
Handle highly complex commercial casualty claims and litigated matters as needed
Review and approve reservation of rights, denial letters, claim payments, and reserve changes within authority
Partner with counsel, coverage experts, subrogation, and claims committees on complex exposures
Ensure compliance with claims best practices, regulatory requirements, authority levels, and documentation standards
Monitor team productivity, claim quality, loss costs, and expense management
Recruit, coach, and retain talent while supporting succession planning, innovation, and inclusion initiatives
Build relationships with agents, insureds, and internal business partners to deliver exceptional customer experiences
Collaborate with leadership on trends, results, and opportunities while promoting EMC’s claims brand and service culture

Requirements

What you’ll need

Bachelor’s degree or equivalent relevant experience
Eight years of experience in casualty claims adjusting or related experience, including experience with large and complex claims
Attainment of all applicable state licenses as required
Prior leadership experience
Insurance designations such as INS, AIC, and CPCU preferred
Excellent understanding and application of casualty claims techniques
Current knowledge of various jurisdictions, good faith claims handling requirements, and legal environments
Advanced knowledge of insurance terms and coverages in commercial lines
Strong leadership qualities with the ability to motivate staff
Excellent knowledge of computers and claims systems
Excellent organizational, written, and verbal communication skills
Ability to gather and analyze data points to appropriately triage claims handling
Advanced investigative and problem-solving abilities
Occasional travel including overnight
Valid driver’s license with an acceptable motor vehicle report per company standards required if traveling

Benefits

Comp & perks

Comprehensive rewards package; benefits details provided at www.emcins.com/careers
Work from home anywhere in the US
Career development and succession planning opportunities
Coaching, mentoring, and professional development
Inclusion initiatives
All locations are tobacco free, including company vehicles